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- Tasks: Lead the Night team, ensuring exceptional guest service and safety.
- Company: Boutique Hotel Indigo Bath, steeped in history and culture.
- Benefits: Discounted stays, 50% off dining, flexible shifts, and career development.
- Why this job: Join a unique hotel experience and make a real impact on guest satisfaction.
- Qualifications: Previous night shift experience in hospitality and leadership skills.
- Other info: Dynamic environment with opportunities for recognition and growth.
The predicted salary is between 1200 - 1600 £ per month.
Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed, our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture, Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city. Our 166 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish, they reflect the influences of the architects and novelists who made Bath famous for its storytelling and passionate social scene. From the start of the guest experience until the moment they leave, they’ll be embroiled in this fascinating neighbourhood.
But Hotel Indigo Bath is more than just a hotel; we’re also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team. We also offer a private dining suite and eight adjoining guestrooms feature to create the perfect stay for anyone visiting Bath.
This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.
The Role
We have a fantastic opportunity for a Night Supervisor to join the team on a casual basis. You’ll support the Night Manager in leading the Night team, providing guests and visitors with a warm welcome and exceptional levels of customer care and service. You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll be responsible for the welfare and safety of both guests and the hotel, carrying out regular checks/patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained. Thinking one step ahead and ensuring the hotel is perfectly presented and ready for our guests in the morning, you’ll have a keen eye for detail.
The Ideal Candidate
We’re looking for a Night Supervisor with previous experience of working nights within a hotel or hospitality environment. Ideally, you’ll have experience of leading a team within a supervisory role. As Night Supervisor, you’ll need to be passionate about delivering high standards, providing unparalleled customer service and ensuring that all hotel standards and health and safety requirements are implemented. You’ll need commitment, dedication and the ability to work seamlessly with the rest of the Night Team to make things happen.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are a 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Night Supervisor in Bath employer: Castlebridge Hospitality
Contact Detail:
Castlebridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor in Bath
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with the hiring team, you can show off your knowledge and passion for the role.
✨Tip Number 2
Be ready to share your stories! As a Night Supervisor, storytelling is key. Think of examples from your past experiences where you’ve gone above and beyond for guests, and be prepared to discuss them during your interview.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your personality shine through. A positive attitude and genuine excitement about the role can make a huge difference in how you’re perceived.
✨Tip Number 4
Don’t forget to ask questions! During your interview, ask about the team dynamics and what a typical night looks like. This shows you’re engaged and serious about being part of the Hotel Indigo family.
We think you need these skills to ace Night Supervisor in Bath
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and storytelling. Remember, we’re looking for someone who can connect with our guests and create memorable experiences.
Tailor Your Application: Make sure to tailor your application specifically for the Night Supervisor role at Hotel Indigo Bath. Highlight any relevant experience in hospitality, especially in supervisory roles, and how it aligns with our commitment to exceptional customer service. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our unique hotel and what we stand for!
How to prepare for a job interview at Castlebridge Hospitality
✨Know the Hotel Inside Out
Before your interview, take some time to research Hotel Indigo Bath. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest but also help you connect your experiences to the hotel's values during the conversation.
✨Showcase Your Customer Service Skills
As a Night Supervisor, exceptional customer service is key. Prepare examples from your past roles where you’ve gone above and beyond for guests. Think about how you handled complaints or created memorable experiences, as these stories will highlight your suitability for the role.
✨Demonstrate Leadership Experience
Since the role involves leading a night team, be ready to discuss your leadership style. Share specific instances where you successfully managed a team, resolved conflicts, or motivated others. This will illustrate your capability to support the Night Manager effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice responses to potential situations you might face as a Night Supervisor, such as handling a guest complaint or ensuring safety protocols are followed. This will help you feel more confident during the interview.
