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For Companies At a Glance
- Tasks: Lead client services, manage relationships, and drive innovative brand experiences.
- Company: Join a dynamic brand experience agency focused on client success and creativity.
- Benefits: Competitive salary around £70k, opportunities for growth, and a vibrant work culture.
- Why this job: Be a strategic partner, influence projects, and shape the future of brand experiences.
- Qualifications: Proven leadership in client services, strong communication skills, and a creative mindset.
- Other info: Work in London with a team that values innovation and collaboration.
The predicted salary is between 42000 - 84000 £ per year.
Senior Account Director
What are we looking for?
A leader within the Client Service Team, accountable for attracting, retaining, and growing one or a portfolio of clients. A strategic partner to our clients driving innovative and progressive Brand Experience solutions.
This role will be reporting to the Group Account Director.
About the role…
Client services
- Leadership of an agency team and portfolio of clients. Responsibility for the strength of client relationship(s).
- Responsible for driving successful implementation of multiple projects within one or across various client groups.
- Seeks to personally grow client and industry networks. Proactive in creating opportunities to present the agency and its service offerings.
- Leads client development plans, strategies, and initiatives that deliver on client and agency targets. Ensures client feedback and reviews occur and inform future ways of working.
- Able to blend the operational and creative requirements of the project to bring to life the campaign vision.
- Proficient in crafting a clear activation strategy and the internal/external skill sets required to deliver.
- Defines expectations for ‘best-in-class’ client service across the team, upskilling, training, and inducting as required. Works with the Project team to ensure work is delivered to time, target, and budget.
- Creation of process, templates, and approval of key documentation. Does not commit the agency to unrealistic timings or budget.
- Externally is the client lead, ensuring excellence in client servicing. Internally provides project oversight and direction, ensuring effective processes are in place for best-in-class project delivery.
- Identifies organic growth opportunities with existing clients and converts them into agency briefs.
- Plays a significant role in pitches, building rapport and trust with clients, and recognised for expertise.
Finance
- Takes a lead in defining the commercial terms with clients, producing SoW, rate cards, budget templates.
- Approves project budgets for client campaigns. Can advise how to better improve GP without compromising on client ROI.
- Able to demonstrate the value of time to protect project margins.
- Drives commercial understanding and financial process throughout the client service team.
- Understands the requirements of cash flow for project work, directing internal and external teams accordingly.
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Senior Account Director - Brand Experience Agency Client Services Around £70k London Monday 23 [...] employer: Castlebell
Contact Detail:
Castlebell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Director - Brand Experience Agency Client Services Around £70k London Monday 23 [...]
✨Tip Number 1
Network strategically within the industry. Attend events, webinars, and conferences related to brand experience and client services. Building relationships with key players can open doors and provide insights into potential job opportunities.
✨Tip Number 2
Showcase your leadership skills in client service roles. Highlight any experience where you've successfully led teams or projects, as this is crucial for a Senior Account Director position. Be prepared to discuss specific examples during interviews.
✨Tip Number 3
Familiarize yourself with the latest trends in brand experience solutions. Being knowledgeable about innovative strategies will not only help you stand out but also demonstrate your commitment to driving progressive solutions for clients.
✨Tip Number 4
Prepare to discuss your approach to client relationship management. Be ready to share how you've successfully attracted, retained, and grown client portfolios in the past, as this aligns directly with the responsibilities of the role.
We think you need these skills to ace Senior Account Director - Brand Experience Agency Client Services Around £70k London Monday 23 [...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and leadership roles. Emphasize your ability to attract, retain, and grow client relationships, as well as your strategic thinking skills.
Craft a Compelling Cover Letter: In your cover letter, showcase your understanding of the brand experience sector. Discuss specific examples of how you've successfully led teams and projects, and how you can bring innovative solutions to the agency's clients.
Highlight Financial Acumen: Since the role involves defining commercial terms and managing budgets, be sure to include any relevant financial experience. Mention your ability to improve gross profit while maintaining client ROI.
Showcase Leadership Skills: Demonstrate your leadership capabilities by providing examples of how you've trained and upskilled team members. Highlight your experience in creating processes and ensuring best-in-class client service.
How to prepare for a job interview at Castlebell
✨Showcase Your Leadership Skills
As a Senior Account Director, you'll be leading a team and managing client relationships. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past.
✨Demonstrate Strategic Thinking
This role requires a strategic partner mindset. Prepare to share specific instances where you've developed and implemented successful client development plans or strategies that drove results.
✨Highlight Your Client Relationship Management
Client relationships are key in this position. Be ready to talk about how you've attracted, retained, and grown client portfolios, and how you handle client feedback to improve service delivery.
✨Understand Financial Acumen
You'll need to define commercial terms and manage budgets effectively. Brush up on your financial knowledge and be prepared to discuss how you've managed project budgets and improved profitability in previous roles.
