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For Companies At a Glance
- Tasks: Manage client relationships and ensure project delivery excellence.
- Company: Join a dynamic organisation focused on public sector engagement and innovation.
- Benefits: Enjoy a competitive salary, collaborative culture, and opportunities for professional growth.
- Why this job: Be part of exciting projects like festivals and exhibitions while making a real impact.
- Qualifications: 3-4 years in account management; strong communication and leadership skills required.
- Other info: Work in a fast-paced environment with a focus on teamwork and client satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
As an Account Manager (AM), you will play a key role within the Client Services Team—managing and nurturing client relationships, supporting growth opportunities, and ensuring high standards in project delivery. Working closely with the Account Director, you will manage one of the organisation’s major client accounts, focusing on consistent service excellence and innovation to support long-term success. This role involves collaborating with Account and Project Delivery Teams to plan and deliver engagement programmes, ensuring projects are delivered smoothly and aligned with client and business goals. You will also support strategic planning, team coordination, client communication, project management, and budget control. This position sits within the Public Sector division and involves managing a high-profile client as part of a significant multi-service contract. It requires close collaboration with partner agencies to meet broader campaign goals and lead inter-agency coordination. Projects will span various live and virtual events, with a focus on recruitment activations and large-scale exhibitions, festivals, and public shows.
Workplace Expectations: All employees are expected to contribute to a positive work environment and uphold the core values of the organisation. The company adheres to health and safety legislation, and every team member must take responsibility for maintaining a safe work environment for themselves and others, especially in the context of live event delivery.
Skills and Experience:
- Essential:
- 3–4 years' experience in an Account Manager or similar role
- Proven track record in account management and organisational skills
- Experience in a multidisciplinary or integrated agency environment
- Ability to thrive in fast-paced, deadline-driven situations
- Leadership skills and experience managing people or teams
- Commercially aware with budget management experience
- Proficient in Microsoft Office (particularly Word and Excel)
- Familiarity with project management or CRM systems (e.g., Paprika, Salesforce)
- Ability to multitask and maintain follow-through on internal and external commitments
- Strong conflict resolution and stakeholder management skills
- Clear written and verbal communication skills
- Self-motivated, with excellent prioritisation and time management skills
- Collaborative, with a proactive, solutions-focused mindset
- Professional demeanor in appearance and communication
- Experience in the events, exhibitions, or creative industries
- Understanding of digital trends and immersive technologies
- Experience working with or for government or public sector organisations
- Management of accounts with event budgets of £1 million or more
Key Responsibilities and Accountabilities:
- Serve as the primary client contact for project delivery, ensuring effective communication and clear expectations
- Provide proactive account management and maintain consistent client engagement
- Collaborate with internal teams and external stakeholders to exceed client expectations
- Take a solutions-led approach to project and account management
- Lead client and internal meetings, ensuring follow-up and accountability
- Manage change requests, budgets, and client approvals to maintain profitability
- Contribute to strategic planning and brief responses aligned with client goals
- Share client feedback across teams to ensure project alignment
- Maintain strong, ongoing relationships through regular check-ins, meetings, and event attendance
- Provide comprehensive support throughout project lifecycles
- Address and escalate issues appropriately
- Maintain operational standards and adherence to processes
- Assist with pitch development and proposal preparation as needed
- Follow company policies and procedures
- Act in the best interest of the organisation and its represented clients at all times
Account Manager Client Services Up to £40k London Monday 09 June 2025 employer: Castlebell
Contact Detail:
Castlebell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Client Services Up to £40k London Monday 09 June 2025
✨Tip Number 1
Familiarise yourself with the public sector landscape and current trends in client services. Understanding the specific challenges and opportunities within this sector will help you engage more effectively during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with professionals in the events and exhibitions industry, especially those who have experience working with public sector clients. Attend relevant events or webinars to build connections and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in managing high-profile accounts and leading teams. Be ready to share specific examples of how you've successfully navigated challenges and delivered results, as this will showcase your suitability for the role.
✨Tip Number 4
Demonstrate your proficiency with project management tools and CRM systems by mentioning any relevant software you've used in past roles. This will highlight your ability to manage projects efficiently and align with the expectations of the Account Manager position.
We think you need these skills to ace Account Manager Client Services Up to £40k London Monday 09 June 2025
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in a client services role. Emphasise your organisational skills and any leadership experience you have, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that demonstrate your ability to manage client relationships and deliver projects successfully.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any project management or CRM systems you've used. This will show that you're equipped to handle the technical aspects of the job.
Showcase Your Communication Skills: Since clear communication is key in this role, ensure your application is well-written and free of errors. Use concise language and structure your thoughts logically to reflect your strong verbal and written communication skills.
How to prepare for a job interview at Castlebell
✨Showcase Your Account Management Experience
Be prepared to discuss your previous roles in account management. Highlight specific examples where you successfully managed client relationships, delivered projects on time, and exceeded client expectations. This will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Your Leadership Skills
Since this position involves managing teams, be ready to share instances where you've led a team or project. Discuss how you motivated your team, resolved conflicts, and ensured everyone was aligned with the project's goals.
✨Familiarise Yourself with Relevant Tools
Make sure you know the project management and CRM systems mentioned in the job description, like Paprika or Salesforce. If you have experience with similar tools, mention that too. This shows you're proactive and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage client expectations. Think of scenarios where you had to handle difficult clients or tight deadlines, and prepare to explain how you navigated those situations effectively.
