Account Manager Client Services Circa £32k London Wednesday 14 May 2025

Job Description – Account Manager

Position Overview:

As an Account Manager (AM), you will play a key role within the Client Services Team—managing and nurturing client relationships, supporting growth opportunities, and ensuring high standards in project delivery.

Working closely with the Account Director, you will manage one of the organisation’s major client accounts, focusing on consistent service excellence and innovation to support long-term success.

This role involves collaborating with Account and Project Delivery Teams to plan and deliver engagement programmes, ensuring projects are delivered smoothly and aligned with client and business goals. You will also support strategic planning, team coordination, client communication, project management, and budget control.

This position sits within the Public Sector division and involves managing a high-profile client as part of a significant multi-service contract. It requires close collaboration with partner agencies to meet broader campaign goals and lead inter-agency coordination.

Projects will span various live and virtual events, with a focus on recruitment activations and large-scale exhibitions, festivals, and public shows.

Workplace Expectations:

All employees are expected to contribute to a positive work environment and uphold the core values of the organisation. The company adheres to health and safety legislation, and every team member must take responsibility for maintaining a safe work environment for themselves and others, especially in the context of live event delivery.

Skills and Experience:

Essential:

• 3–4 years\’ experience in an Account Manager or similar role

• Proven track record in account management and organisational skills

• Experience in a multidisciplinary or integrated agency environment

• Ability to thrive in fast-paced, deadline-driven situations

• Leadership skills and experience managing people or teams

• Commercially aware with budget management experience

• Proficient in Microsoft Office (particularly Word and Excel)

• Familiarity with project management or CRM systems (e.g., Paprika, Salesforce)

• Ability to multitask and maintain follow-through on internal and external commitments

• Strong conflict resolution and stakeholder management skills

• Clear written and verbal communication skills

• Self-motivated, with excellent prioritisation and time management skills

• Collaborative, with a proactive, solutions-focused mindset

• Professional demeanor in appearance and communication

Desirable:

• Experience in the events, exhibitions, or creative industries

• Understanding of digital trends and immersive technologies

• Experience working with or for government or public sector organisations

• Management of accounts with event budgets of £1 million or more

Key Responsibilities and Accountabilities:

• Serve as the primary client contact for project delivery, ensuring effective communication and clear expectations

• Provide proactive account management and maintain consistent client engagement

• Collaborate with internal teams and external stakeholders to exceed client expectations

• Take a solutions-led approach to project and account management

• Lead client and internal meetings, ensuring follow-up and accountability

• Manage change requests, budgets, and client approvals to maintain profitability

• Contribute to strategic planning and brief responses aligned with client goals

• Share client feedback across teams to ensure project alignment

• Maintain strong, ongoing relationships through regular check-ins, meetings, and event attendance

• Provide comprehensive support throughout project lifecycles

• Address and escalate issues appropriately

• Maintain operational standards and adherence to processes

• Assist with pitch development and proposal preparation as needed

• Follow company policies and procedures

• Act in the best interest of the organisation and its represented clients at all times

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