Account Director Client Services £60 - £70k London Thursday 22 May 2025

A commercially focused account leader with excellent strategic relationship-building skills. A proactive thinker who can spot opportunities and act on them with natural curiosity and a drive to succeed. Someone who can motivate and lead teams, connect departments and skill sets to produce exceptional and profitable experiences for both clients and the agency.

You’re a challenger who asks intelligent questions to better understand clients, their business, and objectives. You’re a compelling presenter and act as a consultant to your clients, earning and building their trust.

Key Accountabilities

• Lead high-profile accounts with integrity and insight to ensure the agency is considered a primary partner at every relevant business touchpoint.

• Drive commercial excellence across all accounts. Build and create positive financial outcomes.

• Bring an entrepreneurial mindset and collaborative approach to deliver impact and commercial value.

• Build and nurture trusted relationships that provide stability and long-term visibility in client business planning. Adopt client objectives as your own.

• Develop and implement strategic account plans that align internal capabilities with client objectives to maximize opportunity and account growth.

• Maintain strong ownership of commercial growth and profitability on accounts, meeting set targets.

• Oversee delivery on client objectives across multiple projects.

• Build a deep understanding of client businesses, sectors, and industries to add value and act as a brand steward internally.

• Lead and inspire teams to deliver industry-leading projects and pitches, aligned with client briefs and commercial goals.

• Collaborate with teams and clients to set clear project objectives and exceed them. Provide counsel and problem-solve creatively where needed.

• Represent agency values and contribute positively to internal culture and community.

• Perform other duties as appropriate for the role.

Skills & Experience

• Significant experience in a comparable role within events, content, or brand activation.

• Client-focused, brand-aware, and business-oriented.

• Strategic thinker with entrepreneurial drive.

• Strong commercial acumen, with experience managing highly profitable accounts and budgets exceeding £1m.

• Exceptional communication skills with the ability to build rapport and adapt approaches.

• Excellent presentation and organisational abilities.

• Confident in expressing a point of view and challenging constructively.

• Comfortable operating in a fast-paced, flexible environment.

• Proven ability to organise and lead teams on creative and strategic projects or pitches.

• Embrace and promote the agency’s values and behaviours.

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