At a Glance
- Tasks: Lead and grow our Client Services function in a dynamic agency environment.
- Company: A thriving agency with a focus on beauty, consumer, and influencer-led work.
- Benefits: Autonomy, strategic impact, and the chance to shape a new team.
- Other info: Join a supportive team and enjoy opportunities for professional development.
- Why this job: Make a real difference by building client relationships and driving growth.
- Qualifications: Experience in client services or account management, with a strategic mindset.
The predicted salary is between 60000 - 80000 € per year.
We’re looking for a strategic, level-headed senior to lead the client services department within this growing agency. Someone who can take heat off of the delivery team, ask the right questions, quantify briefs, and confidently decide what this agency should (and shouldn’t) take on. This isn’t about attending every meeting; it’s about thinking commercially, growing clients, and further down the line building out a team.
What you’ll do:
- Shape and grow our Client Services function across beauty, consumer and influencer-led work.
- Work closely with the senior team on pipeline and growth targets.
- Lead pitches, support resourcing decisions, and ensure smooth delivery across client servicing, creative and event execution.
- Grow existing relationships within beauty brands and spot opportunities across divisions.
- Bring strategic oversight to briefs and delivery, keeping us sharp, smart and efficient.
Who you are:
- An experienced CSD, Account Director or Senior Account Director from an event/experiential or integrated agency.
- Emotionally intelligent, polished, calm under pressure, and a genuine team player.
- Strategic by default, you bring structure, sense-checks and solutions.
- Deep understanding of B2C, influencer and beauty work (preferred not essential), and able to “speak beauty” naturally.
- Entrepreneurial mindset, excited to help shape a new function and grow it over time.
- Genuinely excited by client entertainment, building relationships with a difference.
Client Services Director employer: CastleBell Recruitment
Join a dynamic and innovative agency as a Client Services Director, where you'll enjoy a culture that values autonomy and strategic thinking. With a focus on growth and collaboration, this role offers exceptional opportunities for professional development within the beauty and consumer sectors, all while working in a supportive environment that encourages creativity and relationship-building. Experience the thrill of shaping a new function and making a significant impact in a thriving agency.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their work in beauty and influencer marketing. This will help you ask insightful questions and show that you’re genuinely interested in shaping their Client Services function.
✨Tip Number 3
Practice your pitch! Whether it’s for a client or during an interview, being able to articulate your ideas clearly and confidently is key. Think about how you can demonstrate your strategic mindset and emotional intelligence in these scenarios.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives us a chance to see your enthusiasm for the role right from the start!
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Director. Highlight your experience in client servicing, especially in beauty and influencer-led work, and don’t forget to showcase your strategic thinking skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've grown client relationships and led successful projects in the past.
Showcase Your Emotional Intelligence:We’re looking for someone who’s calm under pressure and a genuine team player. In your application, give us a glimpse of how you handle challenging situations and support your team, as this is key to thriving in our environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CastleBell Recruitment
✨Know Your Stuff
Before the interview, dive deep into the agency's work, especially in beauty and influencer-led projects. Familiarise yourself with their recent campaigns and clients. This will not only help you speak their language but also show that you're genuinely interested in what they do.
✨Showcase Your Strategic Mindset
Prepare examples from your past roles where you've successfully shaped client services or led pitches. Be ready to discuss how you approached challenges strategically and what outcomes you achieved. This will demonstrate your ability to think commercially and grow client relationships.
✨Ask Insightful Questions
During the interview, don’t shy away from asking questions that reflect your understanding of the role. Inquire about their growth targets, how they measure success in client services, or what challenges they foresee in the beauty sector. This shows you're thinking ahead and are invested in the agency's future.
✨Emphasise Emotional Intelligence
Being calm under pressure is key for this role. Share instances where you've navigated high-stress situations effectively, highlighting your emotional intelligence. This will reassure them that you can handle the heat and support the delivery team when needed.
