At a Glance
- Tasks: Support customer accounts, investigate occupancy statuses, and ensure accurate billing.
- Company: Join Castle Water, a fast-growing utilities company with a supportive culture.
- Benefits: Competitive salary, pension, life insurance, and a cycle-to-work scheme.
- Other info: Opportunities for growth in a values-driven company with a community focus.
- Why this job: Gain real-world experience while making a difference in a dynamic team.
- Qualifications: Detail-oriented, proactive, with strong analytical and communication skills.
The predicted salary is between 24349 - 26000 £ per year.
Are you looking for a role where you can build valuable skills, solve problems, and be part of a fast-paced team?
We’re looking for a Customer Research Advisor to join our team – a key part of our business that keeps things running smoothly.
As a Customer Research Advisor, you’ll work closely with our Vacant Management Team Leader and be a key player in our SME Billing and Payments Team.
This is a great opportunity to develop real-world experience in a supportive and professional environment, where you’ll gain skills that can take you anywhere in your career.
If you’re proactive, confident, and eager to learn, this could be the perfect role for you.
- Competitive salary: £24,349 – £26,000 per year
- Company pension, life insurance and sick pay
- Cycle-to-work scheme and on-site parking
- Monday to Friday schedule, so your weekends are all yours
- What you\'ll be doing
As part of our team, you’ll play a vital role in ensuring customer accounts and records are accurate, compliant, and well-managed. Your responsibilities will include:
- Reviewing and investigating the occupancy status of vacant sites using multiple data sources.
- Identifying occupiers of sites, compiling evidence packs, and maintaining accurate records.
- Working with wholesalers to resolve data issues that impact supply visibility.
- Managing incoming and returned mail, updating company systems promptly and accurately.
- Investigating customer eligibility requests and using systems such as Wholesaler Portals to take corrective actions.
- Collaborating with colleagues across teams to resolve occupancy and eligibility queries quickly and effectively.
- Prioritising and managing your caseload to meet deadlines while maintaining quality standards.
- Applying knowledge of key industry documentation such as the Scheme of Charges, Customer Protection Code of Practice, and Eligibility Guidance.
- Delivering excellent customer service by keeping customers informed of case progress and outcomes.
- Generating accurate and timely customer bills, ensuring a high level of attention to detail.
- Carrying out any other duties reasonably required to support the team and wider business.
- What you\'ll bring to the role
We’re looking for someone who is detail-oriented, proactive, and customer-focused. To succeed in this role, you will bring:
- Strong analytical and investigative skills, with the ability to interpret data from different sources.
- Excellent attention to detail and accuracy in record-keeping and billing.
- Confidence in using IT systems, portals, and databases.
- Effective communication skills, both written and verbal, with the ability to explain findings clearly.
- A collaborative approach, working well with colleagues and external partners to resolve queries.
- Good organisational skills, able to manage multiple tasks and meet deadlines.
- Knowledge of utilities, billing, or regulatory frameworks (desirable, but not essential – training will be provided).
Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK.
Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.
We believe in putting people first.
Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.
With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence.
We tackle every challenge with tenacity and a dedication to doing what’s fair and right.
Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee.
As a company embedded in the local community, we actively participate in events that reflect our supportive values.
We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.
If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.
It’s been an incredibly rewarding experience
We’re committed to making the process as smooth and accessible as possible.
If you need any additional support or reasonable adjustments, please let us know.
You can reach us by calling 01250 718700 or emailing careers@castlewater. co. uk.
- 2026
- Castle Water Careers. All rights reserved.
- #J-18808-Ljbffr
Customer Research Advisor in Reading employer: Castle Water
Castle Water is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration within the water sector. Employees enjoy a hybrid working schedule, comprehensive benefits including pension and life insurance, and ample opportunities for professional growth, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Research Advisor in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Castle Water. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Castle Water before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Research Advisor in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Castle Water:Your cover letter is your chance to shine! Tell us why you want to work at Castle Water specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Castle Water!
How to prepare for a job interview at Castle Water
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
