At a Glance
- Tasks: Manage key customer accounts and resolve complex billing and service issues.
- Company: Castle Water, a dynamic company focused on customer satisfaction.
- Benefits: Competitive salary, pension, life insurance, hybrid working, and training opportunities.
- Other info: Flexible location across Great Britain with excellent career growth potential.
- Why this job: Join a fast-paced environment with rapid career progression and impactful customer relationships.
- Qualifications: Degree or equivalent, strong analytical skills, and relationship-building abilities.
The predicted salary is between 25000 - 30000 £ per year.
Castle Water are looking for enthusiastic and customer-centric Key Account Managers for an exciting, fast-paced role with great training opportunities, including short courses with top business schools, and the opportunity for rapid career progression. As a Key Account Manager, you will work in our busy Industrial & Commercial section, working with major customers. The role involves attending customer meetings, working from our offices in London and/or Perthshire, as well as working from home. Location is flexible across Great Britain. The role would particularly suit candidates who are enthusiastic, keen to forge a career and who have a strong bent towards problem solving and relationship building.
Salary – £25,000 to £30,000 per annum. Company pension, life insurance and sick pay. Monday – Friday with hybrid working, so your weekends are all yours. Cycle to work Scheme.
What you’ll be doing:
- Working with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems.
- Responsible for a portfolio of high value key customers, including managing relationships and personally resolving queries and issues.
- Meet or exceed the customer expectations.
- Listen to customer needs and translate those into action that meets or exceeds customer satisfaction goals in terms of delivery, quality, responsiveness, and customer focus.
- Responsible for all aspects of the customer relationship for your customers, and for tactical execution of established contract terms.
- Develop a close understanding and knowledge of each customer’s business requirements.
- Develop a close understanding of the business water market and regulatory environment.
- Build and develop multi-level relationships with both customers and internal contacts.
- Partner with internal functions to communicate and manage the needs of the customer.
- Responsible for solution creation and opportunity identification for your customers.
- Personally manage customer queries through to resolution.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Opportunity for involvement in systems development and testing.
- Preparation of data and analysis for customers, continually analysing markets, account performance and profit.
- Develop constructive working relationships with other KAMs and relevant internal departments.
- Responsible for operational KPIs for their portfolio.
- Must be able to travel to meet customers and to attend company offices in London and/or Blairgowrie (Perthshire).
What you’ll bring to the role:
- Good first degree (or equivalent), ideally with postgraduate qualifications. Degree discipline is less important than analytical capability.
- Experience of working in a demanding environment with the ability to deliver to tight deadlines.
- Strategic thinker with the ability to see and plan short-, medium- and longer-term goals and horizons.
- High level of numeracy with experience of using Excel to an advanced level.
- IT literate with the ability to deliver sound analytical data to both the customer base and internal stakeholders.
- Highly skilled relationship builder at all levels of the customer base.
- Ability to thrive in a high-paced, dynamic environment.
- Self-motivated with the ability to work independently and in a team environment.
- Highly motivated with a passion to drive results.
- Great negotiation skills with strong presentation ability to enable the delivery of customer meetings.
- Must possess advanced verbal and written communication, organisational and troubleshooting skills.
Key Account Manager employer: Castle Water
Castle Water is an exceptional employer that prioritises employee development and offers a vibrant work culture, particularly for Key Account Managers. With flexible working arrangements across Great Britain, comprehensive training opportunities with top business schools, and a strong focus on career progression, employees are empowered to thrive in a dynamic environment while enjoying a healthy work-life balance. The company also provides competitive benefits, including a pension scheme and a cycle-to-work initiative, making it an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Key Account Managers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Castle Water and understand their values and services. Think about how your skills align with their needs, especially in problem-solving and relationship building. We want you to shine!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Highlight your experience with Excel and any relevant projects that demonstrate your ability to manage complex issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for the role shine through in your application. We want to see that you're excited about becoming a Key Account Manager and working with major customers. A little enthusiasm goes a long way!
Tailor Your CV:Make sure your CV is tailored to highlight your problem-solving skills and relationship-building experience. We’re looking for candidates who can manage customer queries effectively, so showcase any relevant experience you have.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to explain how your background aligns with our needs and how you can contribute to our team. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Castle Water
✨Know Your Customers
Before the interview, research Castle Water and their major customers. Understand their services, challenges, and the water market. This will help you demonstrate your enthusiasm and ability to build relationships during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved complex issues in previous roles. Highlight your analytical capabilities and how you can apply them to meet customer needs, as this is crucial for a Key Account Manager.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since the role involves managing customer relationships, showcasing your verbal and written communication skills will be key to impressing the interviewers.
✨Be Ready for Scenario Questions
Expect questions that assess your strategic thinking and ability to handle tight deadlines. Prepare to discuss how you would approach specific customer scenarios, demonstrating your ability to think on your feet and deliver results.
