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- Tasks: Read water meters, plan routes, and assist customers with queries.
- Company: Join Castle Water's dynamic Customer & Market Resolutions team.
- Benefits: Enjoy a competitive salary, pension, and a Monday to Friday schedule.
- Other info: Physical fitness needed; all equipment provided for your success.
- Why this job: Make a difference in customer service while enjoying weekends off.
- Qualifications: Strong communication skills and a full driving licence required.
The predicted salary is between 24349 - 24349 £ per year.
We are looking for an enthusiastic and confident Meter Reader to join our Customer & Market Resolutions team. As a Castle Water Meter Reader, you will be doing more than just reading meters. You will plan routes, locate and read customers’ water meters to a set schedule, perform site visits for data gathering and disconnection activities, answer customer questions, collect payments on-site, and report back to the office on a daily basis to assist with customer service and billing. The role will cover Dundee and surrounding areas and must be able to live within a reasonable commute.
What you'll be doing
- Understand the monthly meter read requirements and create an effective route plan each day, maximising the number of reads that can be taken safely.
- Read each meter and return the read sheets at the end of the day following the correct process.
- Perform ad-hoc site visits to take meter reads, assist customers with queries, take payments, or gather relevant data such as occupancy status and tenant information.
- Understand charges and invoicing to assist customers during visits.
- Use a company vehicle, requiring a full driving license.
- Build rapport and identify customer needs quickly and pro-actively to deliver excellent customer service.
- Collaborate with team members to investigate and resolve complex customer queries.
- Drive safely and consider Castle Water’s reputation at all times.
- Report anomalies in company data for investigation and resolution.
- Assist and collaborate with other business areas to resolve issues and queries.
- Participate in improvement of business processes.
- Manage workload effectively, ensuring all tasks are completed within required timescales.
What you'll bring to the role
- Previous experience in a similar role would be preferred, but is not required.
- Commercial awareness with a track record of consistently meeting or exceeding targets.
- Strong problem-solving skills and resilience to deal with challenge and ambiguity.
- Excellent interpersonal and communication skills.
- Competence in all Microsoft Office packages, including Excel and Office 365.
- Strong teamwork and cross-functional collaboration abilities.
- Ability to work under pressure and meet tight deadlines.
- Strong logical and analytical skills, an inherent problem solver.
- Full driving licence required.
- Physical fitness to lift heavy meter lids and operate various equipment.
Benefits
- Salary: £24,349 per year
- Company pension, life insurance and sick pay
- Cycle-to-work scheme
- Monday to Friday schedule, weekends free
- All necessary IT, PPE and meter reading equipment provided
Meter Reader (Dundee) employer: Castle Water
Contact Detail:
Castle Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meter Reader (Dundee)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Castle Water. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and problem-solving. Prepare some examples from your past experiences that highlight your skills. We want to see how you handle challenges and interact with customers.
✨Tip Number 3
Dress the part! Even though this role involves being out and about, showing up to your interview looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Meter Reader position.
We think you need these skills to ace Meter Reader (Dundee)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Meter Reader and how you can contribute to our Customer & Market Resolutions team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits about your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Castle Water
✨Know Your Routes
Before the interview, familiarise yourself with the areas you'll be covering. Understand how to plan efficient routes for meter readings and be ready to discuss your approach. This shows you’re proactive and understand the job's practical aspects.
✨Brush Up on Customer Service Skills
Since this role involves interacting with customers, think of examples where you've provided excellent service or resolved issues. Be prepared to share these experiences during the interview to demonstrate your interpersonal skills.
✨Understand the Basics of Billing
Get a grasp on how water billing works and common customer queries related to charges. This knowledge will help you answer questions confidently and show that you're serious about the role and its responsibilities.
✨Show Your Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet or resolve unexpected challenges. Highlighting your problem-solving abilities will resonate well, especially since the job requires resilience and logical thinking.