At a Glance
- Tasks: Connect with customers to set up fair payment plans and solve complex issues.
- Company: Join a close-knit, high-energy team in a rewarding role.
- Benefits: Competitive salary, company pension, life insurance, and remote work options.
- Other info: Enjoy a Monday to Friday schedule and opportunities for career growth.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Confident communicator with problem-solving skills; experience in finance is a plus.
The predicted salary is between 23500 - 25000 £ per year.
We’re currently looking for a Debt Collection Advisor to join our close-knit, high-energy team. If you’re confident, a great communicator, and love solving problems, this is your chance to put those skills to work in a fast-paced, rewarding role. As a Debt Collection Advisor, you’ll be at the heart of what we do – working with customers to review accounts, resolve queries, and arrange payments. It’s a role that calls for curiosity, initiative, and strong people skills. If you enjoy investigating, analysing, and finding solutions, we’d love to hear from you.
Competitive salary: £23,500 - £25,000 per year
Benefits:
- Company pension, life insurance and sick pay
- Cycle-to-work scheme and on-site parking
- Monday to Friday schedule, so your weekends are all yours
- 2 days a week working from home
What you'll be doing:
- Connect with customers: quickly understand their needs and work with them to set up fair and manageable payment plans
- Team up for success: collaborate with colleagues to hit team goals, share knowledge, and develop new skills
- Own your workload: stay on top of tasks, meet deadlines, and escalate issues when needed to keep things running smoothly
- Work across teams: get hands-on experience with different departments such as Legal, Insolvencies, and Disconnections
- Tackle tricky cases: work with your team to solve complex issues and find the best resolution for customers
- Keep accounts accurate: review customer details to make sure we have the right info and spot anything that could delay payments
- Help improve the process: get involved in making our systems smarter and more efficient through automation and innovation
What you'll bring to the role:
- Experience in utilities, finance or banking is a plus, but not essential - we’re open to all backgrounds
- Confident on the phone with a strong, professional manner
- Account reviews, reporting, or investigation experience would be beneficial
- Ability to handle a fast-paced environment and work towards team goals
- Strong literacy and numeracy skills with a customer-first mindset
- Comfortable using Microsoft Office and learning new systems
- Highly organised, adaptable, and able to juggle tasks while working both independently and as part of a team
- Great at negotiating and building relationships
Debt Collection Advisor employer: Castle Water
Castle Water is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration within the water sector. Employees enjoy a hybrid working schedule, comprehensive benefits including pension and life insurance, and ample opportunities for professional growth, making it a rewarding place to build a meaningful career.
