Billing Advisor

Looking for a role where your attention to detail and problem-solving skills can shine? At Castle Water, we’re passionate about delivering exceptional service, and our Billing Advisors are central to that mission. You’ll be the heart of our operations, helping customers and colleagues with essential billing processes.

We offer a competitive salary of £24,349 – £26,000 per year, plus a company pension, life insurance and sick pay. You’ll also benefit from a cycle-to-work scheme and on-site parking, and enjoy a Monday to Friday schedule so your weekends are all yours.

What you'll be doing

• Master the art of billing: Create accurate, error-free bills that land on time, every time.
• Become a detective: Dive into accounts, verify details and make sure everything is spot‑on for customers who need a little extra care.
• Own the move‑in, move‑out process: Help customers settle in or move on smoothly by managing their account changes and queries.
• Research and resolve: Identify occupiers of sites and build evidence packs to back up your findings.
• Team up for success: Work with colleagues to tackle billing queries quickly and efficiently.
• Be a go‑to expert: Share your billing expertise with other departments, showing off your flexibility and knowledge.
• Shape the future: Get involved in process improvements, sharing your fresh ideas to make things even better.
• Stay on top of things: Manage your tasks and priorities like a pro to meet deadlines and deliver exceptional results.

What you'll bring to the role

• A can‑do attitude with a drive to learn and grow.
• Calm under pressure – you thrive in a fast‑paced, challenging environment.
• Sharp attention to detail and confidence working with numbers and data.
• Basic Microsoft Excel skills (we’ll help you level up if needed).
• Strong communication skills – you’re great at explaining things clearly.
• A team player who’s also happy to take the lead on individual tasks.

Castle Water is an Equal Opportunity Employer.