Office Manager (Ayr)

We’re hiring an Office Manager to join our team in Ayr. This is a full-time, office-based role, responsible for the efficient functioning of the office and providing clerical support throughout the business through a wide range of administrative functions. The Office Manager will report to the Regional Director and work closely with colleagues across the business, requiring a solid understanding of company policies, procedures and structure.

We’re looking for a confident, enthusiastic problem solver who can work both independently and as part of a team, providing flexible clerical support in a fast-paced environment. As the first point of contact for customers, visitors and external partners, excellent customer service skills are essential. The ideal candidate will show maturity, initiative and sound decision making, along with a commitment to maintaining high standards of service and operational efficiency.

This is a full-time, office-based role (No hybrid working) at our Ayr Offices.

What you’ll be doing:

• Managing day-to-day office administration, including correspondence, post handling, filing, scanning, stationery and supplies, visitor support, and maintaining a tidy, secure workplace.
• Coordinating meetings and events by organising schedules, booking rooms, preparing materials, taking minutes, and arranging travel and accommodation.
• Providing cross-departmental administrative support, including data entry, basic reporting, presentation preparation, procedure documentation, internal audit support, system testing, project assistance, and recruitment activity.
• Processing invoices and purchase orders, liaising with Procurement, IT, H&S, and IT Security to ensure cost efficiency, equipment coordination, and compliance with organisational standards.
• Overseeing facilities and maintenance activities, including vendor liaison, safety checks (e.g., fire alarms, electrical testing), resolving maintenance issues, and working with the landlord and service providers.
• Maintaining internal communication and operational systems by updating intranet notifications and supporting the implementation and upkeep of office procedures and administrative systems.

What you’ll bring to the role:

• Previous Customer Service or Administration experience with a minimum of 1 year’s experience in a similar role.
• Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity.
• Excellent interpersonal and communication skills, both written and verbal.
• Competent in all Microsoft Office packages including Excel, Office 365.
• Must be a strong team player, with the ability to work collaboratively across functions and departments.
• Reliability and discretion: you will often learn of confidential matters.
• Adaptability and flexibility with the ability to prioritise tasks and work under pressure.
• Ability to use own initiative.
• Self-motivated with excellent time management skills.
• Ability to work accurately with excellent attention to detail.

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

If you’re looking for a company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing careers@castlewater.co.uk.