Internal Sales Advisor (Ayr)

We're looking for an enthusiastic and confident Internal Sales Advisor to join our team in Ayr. This role is central to Castle Water's Sales strategy in the Scottish Market. The Internal Sales Advisor's primary responsibility is to support the growth of company revenue via all sales channels. This will require a broad understanding and competency in all aspects of Scottish Sales activities, from producing customer proposals and direct sales, to customer retention and supporting colleagues in completion of national tenders. This role suits someone who is confident, thrives under pressure, with strong problem-solving skills. Job-specific skills testing will be required at interview stage.

Salary: £24,349 – £25,000 per annum + OTE

Benefits:

• Company pension, life insurance and sick pay
• Cycle-to-work scheme
• Monday to Friday schedule, so your weekends are all yours

What you'll be doing:

• Delivering polished, professional, and highly efficient call handling that enhances the customer experience
• Crafting accurate, persuasive, and timely customer proposals that drive decision-making
• Strengthening client loyalty through proactive, relationship-focused communication
• Identifying, closing, and seamlessly facilitating new business opportunities
• Protecting revenue through strategic reactive retention when required
• Skillfully negotiating with non-contract customers and new occupiers, ensuring smooth onboarding and secured agreements
• Resolving customer concerns promptly while securing payment and maintaining positive relationships
• Engaging customers confidently via phone and written communication, providing clear, comprehensive responses
• Collecting, collating, and analysing sales data to generate meaningful insights for management
• Supporting wider business objectives through flexible, high-quality ad-hoc contributions

What you'll bring to the role:

• Exceptional negotiation skills, supported by strong verbal, written, and numerical ability
• Confident and professional communicator, experienced in engaging with customers, external stakeholders, and senior leaders across all levels of the business
• Proven ability to analyse, interpret, and resolve complex issues with sound judgement
• Highly effective time management and organisational skills, ensuring priorities are met with precision
• Thrives in fast-paced, high-pressure environments while consistently delivering to tight deadlines
• Proficient in Microsoft Office Suite, including Excel and Office 365 (advanced functionality desirable)

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK's largest companies and public sector organisations. We believe in putting people first. Whether it's creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers. With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what's fair and right. Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team. If you're looking for a company that's dynamic, forward-thinking and values-driven, Castle Water is the place for you.

We're committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing careers@castlewater.co.uk.