At a Glance
- Tasks: Deliver excellent customer service via phone, email, and webchat while resolving queries.
- Company: Join Castle Water, a fast-growing and supportive utilities company.
- Benefits: Enjoy a competitive salary, company pension, and a Monday to Friday schedule.
- Other info: Collaborate with a passionate team and enjoy opportunities for personal growth.
- Why this job: Make a real impact by helping customers and growing your career in a dynamic environment.
- Qualifications: Previous customer service experience and strong problem-solving skills are desirable.
The predicted salary is between 27947 - 34157 £ per year.
Looking for a role with work-life balance and no weekend shifts?
We’re looking for proactive, confident problem-solvers who can take ownership of tasks and make decisions.
If you love helping people and want to grow your career in a supportive, fast-paced environment, this could be the job for you.
As a Customer Service Advisor, you’ll handle customer queries via telephone, our online portal and email, delivering clear, helpful, and accurate responses.
Customer Service Advisors are the first point of contact for most customers and should therefore bring enthusiasm and confidence to the role.
The role will report to the Customer Services Team Leader in the Ayr office and will regularly collaborate with all other teams across the business.
- Salary: £24,345 per year
- Company pension, life insurance and sick pay
- Monday to Friday schedule, so weekends are all yours
- What you'll be doing
- Deliver excellent customer service to our customers via phone, email or webchat, managing their expectations effectively and resolving issues at the first point of contact where possible.
- Build rapport, identify customer needs quickly, efficiently, and proactively to maintain exceptional customer service standards.
- Understand and review customer bills, taking ownership of customer queries and following them through to resolution.
- Contribute towards the customer retention rate by onboarding new customers via change of tenancies and newly created supply points.
- Identify the best solutions for both Castle Water and the customer.
- Work collaboratively with team members to ensure more complex customer queries are investigated and resolved.
- Assist and collaborate with all other area of the business when required, supporting them with queries.
- Identify opportunities for automation and improvement of business processes.
- Manage workload effectively ensuring all tasks are completed within given timescales.
- You will be expected to carry out any other duties that may reasonably be required in line with your main duties.
- What you'll bring to the role
- Previous Customer Service experience in a similar role is desirable.
- Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity.
- Competent in all Microsoft office packages including Excel, office 365.
- Must be a strong team player, with the ability to work collaboratively across functions and departments.
- Must have strong communication skills with the ability to communicated effectively both internally and externally.
- Ability to work under pressure and to meet tight deadlines.
- Must have strong logical and analytical skills, an inherent problem solver.
Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK.
Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.
We believe in putting people first.
Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.
With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence.
We tackle every challenge with tenacity and a dedication to doing what’s fair and right.
Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee.
As a company embedded in the local community, we actively participate in events that reflect our supportive values.
We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.
If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.
It’s been an incredibly rewarding experience
We’re committed to making the process as smooth and accessible as possible.
If you need any additional support or reasonable adjustments, please let us know.
You can reach us by calling 01250 718700 or emailing careers@castlewater. co. uk.
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Customer Service Advisor - Ayr employer: Castle Water
Castle Water is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration within the water sector. Employees enjoy a hybrid working schedule, comprehensive benefits including pension and life insurance, and ample opportunities for professional growth, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Ayr
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Castle Water. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Castle Water before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Ayr
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Castle Water:Your cover letter is your chance to shine! Tell us why you want to work at Castle Water specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Castle Water!
How to prepare for a job interview at Castle Water
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
