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For Companies At a Glance
- Tasks: Manage collections, contact customers, and resolve payment queries in a dynamic team.
- Company: Join a fast-paced Credit Control Team in Ayr with a supportive culture.
- Benefits: Enjoy a competitive salary, pension, life insurance, and Cycle to Work scheme.
- Why this job: Make a real impact by improving debtor days and achieving collection targets.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities.
- Other info: Great opportunity for career growth in a vibrant office environment.
The predicted salary is between 24345 - 24345 £ per year.
We’re hiring a Collections Administrator to join our fast‑paced Credit Control Team in Ayr. This is a full‑time, office‑based role focused on reducing aged debt and improving debtor days.
Salary – £24,345
Monday – Friday, weekends off
Company pension, life insurance and Cycle to Work scheme
What you’ll be doing:
- Variety of administration tasks within the department
- Accurately complete, maintain, and enhance existing spreadsheets with large volumes of data
- Contact customers to collect outstanding payments
- Send payment reminders via email and post
- Resolve basic invoice queries and disputes, negotiate and agree payment plans
- Maintain accurate records in our CRM system
- Meet and exceed individual and team collection targets/KPIs
What you’ll bring to the role:
- Strong administrative background, ideally finance or a similar environment
- Comfortable using a wide range of computer systems
- Highly organised with a strong attention to detail in a fast‑paced setting
- Comfortable working both independently and as part of a team
- Excellent written and verbal communication skills, handling objections with confidence and professionalism
- Confident communicator with the ability to handle sensitive conversations
- Competent in all Microsoft office packages including Excel
- Preferably have experience using accounting software and CRM systems but not essential
Collections Administrator in Ayr employer: Castle Water
Contact Detail:
Castle Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Administrator in Ayr
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and admin sectors. You never know who might have a lead on a Collections Administrator role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to collections and debt management. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work, especially if you've handled spreadsheets or CRM systems. This will demonstrate your strong administrative background and attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Collections Administrator in Ayr
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administrative background and any relevant experience in finance. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Collections Administrator role. Mention your attention to detail and how you handle sensitive conversations with professionalism.
Show Off Your Tech Skills: Since we work with various computer systems, it’s important to mention your comfort level with Microsoft Office, especially Excel. If you’ve got experience with accounting software or CRM systems, make sure to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Castle Water
✨Know Your Numbers
As a Collections Administrator, you'll be dealing with data and spreadsheets. Brush up on your Excel skills and be ready to discuss how you've used data to improve processes or solve problems in previous roles. This shows you’re not just familiar with numbers but can also leverage them effectively.
✨Master the Art of Communication
Since you'll be contacting customers about outstanding payments, practice your communication skills. Prepare for potential scenarios where you might need to handle objections or negotiate payment plans. Think of examples from your past where you successfully resolved disputes or maintained professionalism in tough conversations.
✨Showcase Your Organisational Skills
In a fast-paced environment, being organised is key. Bring examples of how you've managed multiple tasks or projects simultaneously. You could even mention specific tools or methods you use to stay organised, which will demonstrate your proactive approach to managing your workload.
✨Familiarise Yourself with CRM Systems
While experience with CRM systems isn't essential, showing that you're willing to learn can set you apart. Do a bit of research on common CRM platforms and be prepared to discuss how you would adapt to new software. This shows your enthusiasm for the role and your commitment to improving your skills.