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For Companies At a Glance
- Tasks: Process customer payments, handle queries, and manage refunds in a fast-paced environment.
- Company: Join Castle Water, a dynamic and supportive company redefining the utilities sector.
- Benefits: Enjoy a competitive salary, pension, life insurance, and weekends off!
- Why this job: Be part of a team that values fairness and transparency while making a real impact.
- Qualifications: Previous accounts experience is a plus, but a willingness to learn is key.
- Other info: Great career growth opportunities in a friendly, community-focused workplace.
The predicted salary is between 24000 - 25000 £ per year.
We are looking for an Accounts Administrator to join our Accounts team in Ayr. This is a full-time, office based role focused on processing customer payments, handling customer account queries and processing refunds. The ideal candidate will bring enthusiasm and a proactive approach to the role. We’re looking for individuals who are confident, excel at problem-solving, and thrive when working independently.
Salary: £24,000 – £25,000 per annum
Benefits:
- Company pension
- Life insurance
- Sick pay
- Monday to Friday schedule, so your weekends are all yours
What you’ll be doing:
- Processing Customer Payments: Efficiently handle customer payments using Autorek and Sage 200, ensuring accuracy and timeliness.
- Managing Customer Refunds: Process customer refunds using our CRM system, ensuring accuracy and timely completion.
- Generating Customer Statements: Produce and send customer statements via our CRM.
- Processing Phone Payments: Take card payments securely over the phone.
- Ownership of Customer Queries: Take full responsibility for customer account queries, from initial contact to resolution, ensuring every issue is addressed proactively.
What you’ll bring to the role:
- Previous experience in an accounts environment (or a similar role) is desirable, but a strong willingness to learn is equally valued.
- Proficiency in Microsoft Office, including Excel and Office 365.
- Strong numerical and analytical skills, with an eye for detail.
- Excellent time management abilities, with a demonstrated capacity to handle multiple tasks effectively in a fast-paced environment.
- Exceptional written and verbal communication skills, with the ability to engage with customers and colleagues confidently and professionally.
Accounts Administrator (Ayr) employer: Castle Water
Contact Detail:
Castle Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Administrator (Ayr)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Castle Water. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to accounts administration. Think about how your skills in problem-solving and customer service can shine through. We want you to feel confident when discussing your experience!
✨Tip Number 3
Show off your skills! If you have experience with Autorek or Sage 200, be sure to mention it during your interview. Even if you don’t, highlight your proficiency in Excel and your analytical skills. We love seeing candidates who can demonstrate their abilities!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Accounts team!
We think you need these skills to ace Accounts Administrator (Ayr)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your enthusiasm shine through! We love candidates who are excited about the role and our company. A little passion can go a long way in making your application stand out.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience and skills that match the job description. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon to ensure your message comes across effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Castle Water
✨Know Your Numbers
Brush up on your numerical skills before the interview. Since the role involves processing payments and handling refunds, being comfortable with numbers will show that you’re ready to tackle the tasks at hand.
✨Familiarise Yourself with the Tools
Get to know Autorek and Sage 200, as well as any CRM systems mentioned in the job description. If you can demonstrate familiarity with these tools during the interview, it’ll give you a leg up over other candidates.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer queries or account issues in the past. This will highlight your proactive approach and confidence in handling challenges, which is exactly what they’re looking for.
✨Communicate Clearly
Practice your verbal and written communication skills. Since the role requires engaging with customers and colleagues, being able to express yourself clearly and professionally will make a great impression.
