At a Glance
- Tasks: Connect with customers to set up fair payment plans and solve complex issues.
- Company: Join a close-knit, high-energy team in a rewarding role.
- Benefits: Competitive salary, company pension, life insurance, and remote work options.
- Other info: Enjoy a Monday to Friday schedule and opportunities for career growth.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Confident communicator with problem-solving skills; experience in finance is a plus.
The predicted salary is between 23500 - 25000 £ per year.
We’re currently looking for a Debt Collection Advisor to join our close-knit, high-energy team. If you’re confident, a great communicator, and love solving problems, this is your chance to put those skills to work in a fast-paced, rewarding role. As a Debt Collection Advisor, you’ll be at the heart of what we do – working with customers to review accounts, resolve queries, and arrange payments. It’s a role that calls for curiosity, initiative, and strong people skills. If you enjoy investigating, analysing, and finding solutions, we’d love to hear from you.
Competitive salary: £23,500 - £25,000 per year
Benefits:
- Company pension, life insurance and sick pay
- Cycle-to-work scheme and on-site parking
- Monday to Friday schedule, so your weekends are all yours
- 2 days a week working from home
What you'll be doing:
- Connect with customers: quickly understand their needs and work with them to set up fair and manageable payment plans
- Team up for success: collaborate with colleagues to hit team goals, share knowledge, and develop new skills
- Own your workload: stay on top of tasks, meet deadlines, and escalate issues when needed to keep things running smoothly
- Work across teams: get hands-on experience with different departments such as Legal, Insolvencies, and Disconnections
- Tackle tricky cases: work with your team to solve complex issues and find the best resolution for customers
- Keep accounts accurate: review customer details to make sure we have the right info and spot anything that could delay payments
- Help improve the process: get involved in making our systems smarter and more efficient through automation and innovation
What you'll bring to the role:
- Experience in utilities, finance or banking is a plus, but not essential - we’re open to all backgrounds
- Confident on the phone with a strong, professional manner
- Account reviews, reporting, or investigation experience would be beneficial
- Ability to handle a fast-paced environment and work towards team goals
- Strong literacy and numeracy skills with a customer-first mindset
- Comfortable using Microsoft Office and learning new systems
- Highly organised, adaptable, and able to juggle tasks while working both independently and as part of a team
- Great at negotiating and building relationships
Debt Collection Advisor employer: Castle Water
Castle Water is an excellent employer that fosters a supportive and dynamic work culture, perfect for those looking to thrive in a collaborative environment. With a hybrid working model, employees enjoy the flexibility of working from home while benefiting from competitive salaries, comprehensive pension plans, and life insurance. The company prioritises employee growth, offering opportunities for skill development and career advancement within a close-knit team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Collection Advisor
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Castle Water. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Debt Collection Advisor
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Castle Water.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Castle Water's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Castle Water
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Castle Water.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Castle Water will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Castle Water employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
