Receptionist in Inverness

Title: Receptionist

Type: Temporary (approx. 3-6 months)

Hours: Full Time

Salary: £12.60 per hour

Location: Inverness

Details:

Our client is looking to appoint a Receptionist on a temporary basis for approximately 3-6 months. This is a full time role on a rotating shift basis including weekends. The ideal candidate will be presentable, approachable and helpful with a calm manner.

Duties include:

• Deliver excellent customer service at all times.
• Manage all check in and check out during the day following procedures and standards.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Administer all reservations, cancellations and no-shows, in line with company policy.
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities.
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
• Provide reports for housekeepers and management.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
• Maintain personal knowledge by completing in-house training and workbooks.
• Always adhere to all company policies and procedures and licensing laws.
• Attend and contribute to team meetings.
• Carry out instructions given by the management team and head office.

Person specification:

• Previous experience in a customer facing/reception role.
• A passion for hospitality and service.
• Polite and professional manner, in person and by telephone.
• Well organised and able to prioritise a busy workload.
• Enthusiastic, dedicated and reliable.
• Ability to work effectively in a team environment.

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Weekend availability