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- Tasks: Support tenants and manage housing services with a focus on allocations and resolving issues.
- Company: Join a dedicated team in a leading housing organisation committed to service excellence.
- Benefits: Enjoy hybrid working, enhanced leave, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: HNC in Housing or relevant experience, strong organisational and communication skills required.
- Other info: Flexible hours and a positive workplace culture await you!
Our client is looking for a dedicated and knowledgeable Housing Officer to provide excellent, tailored support to tenants. You will manage an assigned caseload to deliver effective housing management services relating to primarily Allocations & Voids. The Tenancy Operations team also deals with Anti-Social Behaviour, Tenancy and Estate Management. You will ensure services meet and exceed standards, while adhering to Scottish social housing regulations. This hybrid position offers a mix of office and remote working, along with site visits across the Highlands.
Key responsibilities include:
- Coordinating tenancy allocations
- Supporting tenants' needs
- Resolving tenant issues efficiently and effectively, while following best practice and upholding Albyn's values
Person Specification:
We are seeking a proactive, organised, and customer-focused individual with a strong background in housing management. To thrive in this role, you will need excellent interpersonal and problem-solving skills, an ability to work independently, and a commitment to helping tenants succeed. A working knowledge of social housing policies and tenancy legislation is essential.
Requirements:
- Minimum of an HNC in Housing-related studies OR relevant experience in housing management
- Strong organisational abilities and an independent approach to managing caseloads
- Proficiency with Microsoft Office and housing management systems
- Ability to build relationships with a variety of stakeholders and collaborate effectively
- A positive and adaptable outlook, with excellent communication skills for successfully handling challenging situations
- Current and full driving licence and have access to own vehicle
If you are driven by service excellence, committed to professional development, and passionate about making a difference, we encourage you to apply.
On Offer:
- Hybrid working: Hub, Home & Roam
- Enhanced annual leave entitlement
- Development and training opportunities
- Flexible working hours
- Employee benefit discount scheme
- Company pension scheme
- Access to an employee assistance program available 24/7
- Family friendly policies
Housing Officer in Inverness employer: Castle View Personnel
Contact Detail:
Castle View Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Inverness
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in housing management can directly benefit the tenants and the organisation.
✨Tip Number 3
Be ready to share real-life examples! Think of specific situations where you've successfully managed tenant issues or improved housing services. This will demonstrate your problem-solving skills and experience in action.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Housing Officer in Inverness
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management. We want to see how your skills align with the role of Housing Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues effectively, especially when it comes to tenant support.
Highlight Your Interpersonal Skills: As a Housing Officer, you'll be working closely with tenants and various stakeholders. Make sure to emphasise your communication skills and any experience you have in building relationships. We want to know how you connect with people!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into the mix for this exciting opportunity!
How to prepare for a job interview at Castle View Personnel
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing policies and tenancy legislation. Familiarise yourself with the specific responsibilities of a Housing Officer, especially around Allocations & Voids. This will show that you're not just interested in the role but also understand the nuances of the job.
✨Showcase Your Skills
Prepare examples that highlight your organisational abilities and problem-solving skills. Think of situations where you've successfully managed a caseload or resolved tenant issues. Being able to articulate these experiences will demonstrate your capability to handle the challenges of the role.
✨Be Personable
As a Housing Officer, you'll need to build relationships with tenants and stakeholders. Practice your communication skills and be ready to discuss how you approach difficult conversations. A friendly, adaptable attitude can go a long way in making a positive impression.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the challenges they face, or their approach to tenant support. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
