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- Tasks: Deliver top-notch housing services and support to tenants while managing a diverse caseload.
- Company: Join a reputable organisation committed to high-quality customer service in housing.
- Benefits: Competitive salary, full-time hours, and the chance to make a real difference in the community.
- Other info: Opportunity for professional growth and development in a supportive environment.
- Why this job: Be part of a team that shapes housing policies and improves lives in your local area.
- Qualifications: Housing HNC or equivalent, plus 2 years of relevant experience in housing management.
The predicted salary is between 41904 - 41904 £ per year.
Type: Temporary (approx. 2-3 months)
Hours: Full Time
Location: Invergordon
Salary: £41,904
Summary: Our client is looking to appoint an experienced Housing Officer to deliver high quality customer services to an allocated caseload that will ensure the organisations aims, objectives and performance standards are met or exceeded in accordance with all relevant legislation, policies, procedures, and best practice guidance, and within available budget parameters.
You will be required to operate in a function-based specialism but have excellent general all round housing management capabilities.
- Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management and Voids.
- Provide information and advice to customers on relevant aspects of policy, legislation, and their tenancy obligations.
- Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements.
- Investigate and respond to customer contacts, including complaints, in line with the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance.
- Help to develop and maintain effective internal and external working relationships.
- Assist in the development of and apply relevant policies, procedures, and good practice.
- Carry out all duties in line with the company’s values and policies.
Requirements:
- Housing HNC or equivalent qualification.
- At least 2 years relevant work experience within housing management, tenancy support and/or allocations.
- Demonstrate a commitment to achieving successful performance results and working to deadlines.
- Good working knowledge of Microsoft Office e.g., Word, Excel and Outlook.
- Experience of a housing management database system.
- Current and full driving licence and have access to own vehicle.
- Experience of developing, implementing, reviewing, and acting in accordance with policies and procedures.
- Understand the current and developing legislation and social policy relevant to the Housing sector.
- Ability to work with tenant and resident community groups.
- Relevant experience of contributing to the development of policies and procedures.
- Knowledge and understanding of the Scottish Social Housing Charter.
- Knowledge and understanding of the Scottish Housing Regulator.
- Understand the Data Protection Act.
- Understand the Health and Safety requirements relevant to a Housing Association.
Housing Officer /Lettings Officer in Invergordon employer: Castle View Personnel
Contact Detail:
Castle View Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer /Lettings Officer in Invergordon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Make sure you can articulate how your experience aligns with their goals, especially around customer service and housing management.
✨Tip Number 3
Practice common interview questions related to housing management. Think about scenarios where you've dealt with tenancy issues or complaints, and be ready to share those experiences confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Officer /Lettings Officer in Invergordon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Officer role. Highlight your relevant experience in housing management, tenancy support, and any specific achievements that align with the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits perfectly with our needs. Don’t forget to mention your understanding of the Scottish Social Housing Charter and how you can contribute to our goals.
Showcase Your Skills: In your application, be sure to showcase your skills in customer service and housing management. Mention your experience with policies and procedures, as well as your ability to engage with community groups. We love candidates who can demonstrate their commitment to high-quality service!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Castle View Personnel
✨Know Your Stuff
Make sure you brush up on the key aspects of housing management, especially around tenancy sustainment and allocations. Familiarise yourself with the Scottish Social Housing Charter and any relevant legislation. This will show that you're not just interested in the role but also understand the context in which the organisation operates.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in housing management and customer service. Think about situations where you've successfully handled complaints or developed policies. This will help you illustrate your capabilities and how they align with the job requirements.
✨Engage with the Interviewers
Don’t just wait for questions to be thrown at you; engage with the interviewers. Ask them about their current challenges in housing management or how they measure success in their team. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in real-life situations. Prepare by thinking through potential challenges you might face as a Housing Officer, such as dealing with anti-social behaviour or managing voids, and how you would approach these issues.