Title: IT Deputy Lead
Do you have the following skills, experience and drive to succeed in this role Find out below.
Type: Permanent
Hours: Full Time
Salary: £50,000 approx
Location: Remote location with accommodation available
Role Purpose:
Provides technical and operational support to the IT & Communications function, helping to ensure company systems, networks, communications and technology services remain secure, reliable and available to support business operations. Work closely with the IT & Comms Lead, employees, contractors and operational teams to provide a reliable and responsive IT service across operations. Ongoing development, maintenance and improvement of company technology and communications systems and provides additional departmental cover when required.
Core Responsibilities:
·IT Support & Service Delivery – provide day-to-day technical support to employees and contractors, resolving hardware, software, account and connectivity issues and ensuring a responsive and professional IT service.
·Systems, Networks & Infrastructure – support the maintenance and monitoring of IT infrastructure across island and mainland locations, including networks, internet connectivity, Wi-Fi and communications systems; troubleshoot faults and coordinate external support where required.
·Microsoft 365 & Cloud Services – support the administration of Microsoft 365 and associated cloud services, including user accounts, permissions, Teams, SharePoint, OneDrive and user onboarding and offboarding.
·Cyber Security & Data Protection – support cyber security controls, access and device security, system updates and the response to security alerts and incidents, in line with company information security and data protection requirements.
·Hardware, Devices & Communications – configure, deploy and maintain laptops, mobile devices, communications equipment and other IT hardware, including asset records, repairs, replacements and equipment lifecycle management.
·AV & Operational Technology – support the operation and maintenance of AV and technology systems across the Project, including meeting rooms, displays and presentation equipment.
·Projects, Systems & Continuous Improvement – support IT and communications projects and the introduction of new systems and technology, identifying opportunities to improve reliability, security, efficiency and user experience.
·Documentation & Records – maintain accurate and up-to-date technical documentation, system information, asset records and IT procedures.
·Deputy & Departmental Support – support the IT & Comms Lead with the day-to-day operation of the function, providing departmental cover and assisting with priorities, suppliers and contractors where required.
·Operational Support & Safety – work safely and flexibly across island and mainland locations, supporting operational priorities and responding to urgent or business-critical IT and communications issues when required.
Person Specification
Essential
- Previous experience in an IT support, systems administration, infrastructure or similar technical role.
- Experience providing user support, including troubleshooting hardware, software, account and connectivity issues.
- Experience supporting Microsoft 365 or similar cloud-based environments, including user accounts, permissions and access.
- Experience supporting networks, Wi-Fi, internet connectivity, laptops, mobile devices and associated IT equipment.
- Experience maintaining technical documentation, procedures and IT asset records.
- Able to work independently, manage competing priorities and respond effectively to urgent technical issues.
Desirable
- Experience administering Microsoft 365, Entra ID, SharePoint, Teams and OneDrive.
- Experience with cyber security, endpoint protection, access controls and security incidents or alerts.
- Experience supporting IT infrastructure projects, communications, AV, CCTV or other operational technology.
- Experience working with third-party IT suppliers and service providers.
- Experience providing technical guidance or support to other IT team members. xiskglj
- Experience working in a remote, rural or multi-site operational environment.
Benefits:
·Company Pension Scheme
·Employee healthcare scheme
·Training and Development opportunities
·Generous annual leave entitlement
·Discretionary annual bonus
·Staff Accommodation Available
IT Deputy Lead in Beauly employer: Castle View Personnel
As an Accounts Assistant with us, you'll be part of a dynamic team that values collaboration and professional growth. We offer flexible working hours and a supportive environment that encourages skill development, making it an ideal place for those seeking meaningful employment in the finance sector.
