Hours: Part Time (16-20 hours per week, to include a Friday)
Location: Alness & Inverness (min 1 day Inverness)
Salary: £15 per hour
Details
The Retail Service Lead is responsible for the day-to-day leadership of shops across its Alness and Inverness locations as well as the online shop. The role combines responsibility for retail performance, customer service excellence and operational efficiency, ensuring customers receive a professional, welcoming and positive experience across both in-store and online sales channels.
This hands-on leadership role leads and supports retail staff, drives sales performance, oversees stock purchasing, pricing, merchandising and inventory control, and ensures accurate and efficient sales processing.
Duties include
- Leading people, day-to-day supervisory responsibility for part-time retail staff
- Training and development of staff.
- Manage the delivery of an exceptional and consistent customer experience
- Driving commercial performance.
- Managing stock and resources.
- Supporting safety and sustainability.
- Support achievement of retail income and margin targets.
- Identify opportunities to improve profitability, stock turnover and operational performance.
Person Specification
- Experience within a retail, customer service or sales environment.
- Previous experience supervising or leading a small team.
- Strong customer service, communication and interpersonal skills.
- Good administrative and organisational skills.
- Experience of stock management, stock control and stock-taking processes.
- Knowledge of GDPR and customer data protection requirements.
- Ability to work independently and take initiative.
- Strong attention to detail and accuracy.
- Full UK Driving License.
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Retail Supervisor in Alness employer: Castle View Personnel
As an Accounts Assistant with us, you'll be part of a dynamic team that values collaboration and professional growth. We offer flexible working hours and a supportive environment that encourages skill development, making it an ideal place for those seeking meaningful employment in the finance sector.
