At a Glance
- Tasks: Deliver top-notch admin support and handle customer inquiries with professionalism.
- Company: Join a dynamic team in Invergordon focused on excellent service.
- Benefits: Earn £15.33 per hour with full-time hours and valuable experience.
- Other info: Temporary role with potential for growth in a supportive environment.
- Why this job: Make a difference by resolving customer issues and supporting your team.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 15.33 - 15.33 £ per hour.
Our client is looking to appoint an experienced Administrator, initially on a temporary basis for approximately 8 weeks. The purpose of the role is to deliver a consistently high level of administrative service to staff and customers and to achieve all set objectives.
Duties include:
- Provide a front-line response to customers.
- Coordinating the internal phone system, answering and directing calls.
- Provide general administrative support to all functions.
- Accurately record all complaints, seek to resolve with the aim of front-line resolution on complaints received.
- Ensure complex complaints are allocated to the nominated complaint handlers.
- Assist colleagues with the collation of performance data and statistics.
- Support Business Services admin function specific tasks as and when required by the business.
- Provide information to customers and be able to respond as the first point of contact to routine enquiries as required.
- Assist with the input of data.
- Ensure records are regularly reviewed and updated accurately.
- Monitor and respond to mailboxes in a timeous and professional manner.
- Process customer requests for repairs and provide information on tenant and landlord responsibilities, relative priorities, and timescales.
- Log reported repairs, raise appropriate works orders.
- Track all repairs to completion and ensure orders are closed within set timescales with relevant data completed.
- Process and approve invoices for completed works.
Administrator employer: Castle View Personnel
As a Finance Administrator in Inverness, you will join a dynamic and supportive team that values detail-oriented individuals who are passionate about delivering high-quality financial support. The company fosters a collaborative work culture, offering opportunities for professional growth and development, while also providing a competitive salary and the potential for long-term employment. With a focus on employee well-being and a commitment to excellence, this role is perfect for those seeking meaningful and rewarding work in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Castle View Personnel.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Castle View Personnel. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Castle View Personnel.
How to prepare for a job interview at Castle View Personnel
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Castle View Personnel's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Castle View Personnel offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
