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- Tasks: Welcome guests, manage check-ins, and provide top-notch customer service.
- Company: Join a well-established global hotel brand with a friendly atmosphere.
- Benefits: Enjoy competitive salary, employee discounts, free meals, and ongoing training.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a positive, team-oriented attitude.
- Other info: Great career progression opportunities within an international hotel group.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking for friendly, professional, and customer-focused Hotel Receptionists to join their team. This role is key to creating a welcoming first impression and delivering exceptional guest experiences within a well-established global hotel brand.
Salary & Shifts
- Full time position
- Competitive salary
Benefits
- Employee discount scheme (hotel stays & food & beverage)
- Company pension (The Peoples Pension)
- Free meals on duty
- Uniform provided
- Employee Assistance Programme (wellbeing, financial & health support)
- Ongoing training and development opportunities
- Career progression within an international hotel group
Requirements:
- Strong communication and interpersonal skills
- Professional, friendly, and approachable manner
- Ability to work in a fast-paced environment
- Good attention to detail and organisation
- Team player with a positive attitude
Job Role:
- Welcome guests and manage check-in/check-out processes
- Provide excellent customer service and handle guest enquiries
- Resolve guest issues professionally and efficiently
- Coordinate with internal departments to meet guest needs
- Promote hotel services and amenities
- Maintain accurate records of guest interactions
- Support team members and contribute to a positive working environment
- Ensure compliance with health, safety, and company policies
To Apply, send an up-to-date CV.
Hotel Receptionist in Durham employer: Castle View Group
Contact Detail:
Castle View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Durham
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and amenities offered. This way, when you chat with guests, you can confidently recommend what they might enjoy.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to simulate guest interactions. The more comfortable you are, the better you'll handle those tricky questions or complaints.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your friendly and approachable nature shine through. A warm smile and genuine enthusiasm can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hotel Receptionist in Durham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through. We want to see your personality, so don’t be afraid to show us how approachable you are!
Tailor Your CV: Make sure your CV highlights your strong communication skills and customer service experience. We’re looking for team players, so include examples of how you've worked well with others in the past.
Be Detail-Oriented: Pay attention to the details in your application. A well-organised CV and cover letter can make a great first impression. We appreciate candidates who take the time to ensure everything is accurate and polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our global hotel brand!
How to prepare for a job interview at Castle View Group
✨Show Off Your People Skills
As a Hotel Receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've provided excellent customer service in the past. This will demonstrate your friendly and approachable manner, which is exactly what they’re looking for.
✨Be Ready for Fast-Paced Scenarios
Expect questions that assess how you handle busy situations. Prepare by thinking of times when you successfully managed multiple tasks at once. Highlight your organisational skills and attention to detail, as these are key in a fast-paced hotel environment.
✨Know the Hotel Inside Out
Research the hotel brand and its services before the interview. Familiarise yourself with their amenities and any unique offerings. This shows your enthusiasm for the role and helps you answer questions about promoting hotel services effectively.
✨Team Spirit is Key
Emphasise your ability to work well in a team. Share stories that illustrate your positive attitude and how you’ve supported colleagues in previous roles. This will resonate well, as they value a collaborative working environment.