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For Companies At a Glance
- Tasks: Provide exceptional customer service and meet performance expectations.
- Company: Join a friendly team in a well-established company focused on growth.
- Benefits: Enjoy full training, 28 days holiday, birthday off, and discounts at top brands.
- Why this job: Gain new skills, progress your career, and work in a supportive environment.
- Qualifications: Good communication skills, basic telephony and computer literacy required.
- Other info: Flexible shifts available, including weekends, with both full and part-time roles.
The predicted salary is between 23809 - 26190 £ per year.
Our client is looking to recruit several Customer Service Advisors to join a friendly team within a well-established company. We are seeking motivated and driven candidates who want to learn new skills and gain new experiences to progress within their career.
Duties:
- Ensuring exceptional customer service is provided to all customers, in line with the service department's expectations.
- Achieve your performance expectations in line with the customer service department KPIs while maintaining accuracy within your work by following company policies and procedures.
- Operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood, and adhered to.
- Good level of verbal and written communication skills.
- Basic telephony skills.
- Basic computer literacy skills.
- A positive approach to providing excellent customer service.
Pay & Shifts:
- £23,809.50 to £26,190.45 per year.
- Full and part-time roles available, between 8 am and 10 pm.
- Must be flexible, 5 days out of 7 - including weekends on a rotational basis.
What's in It for You?
- Full paid training and development - we will support you every step of the way!
- Ongoing incentives to keep you motivated and rewarded.
- 28 days holiday (including bank holidays) + your birthday OFF with pay.
- A company pension to help secure your future.
- Discounts at top brands and much more!
To Apply, send an up-to-date CV.
Customer Service Advisor in Seaham employer: Castle View Group
Contact Detail:
Castle View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Seaham
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what the company stands for will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Prepare for common interview questions related to customer service scenarios. Practice how you would handle difficult customers or resolve complaints, as this will demonstrate your problem-solving abilities and communication skills.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Since the role requires working between 8 am and 10 pm, emphasising your availability and adaptability can make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor in Seaham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your communication skills, customer service experience, and any relevant training or certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you are interested in the role and how your skills can contribute to the team. Be sure to express your enthusiasm for learning and growing within the company.
Highlight Key Skills: In your application, specifically mention your verbal and written communication skills, basic telephony skills, and computer literacy. Provide examples of how you've successfully used these skills in previous roles.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your up-to-date CV as requested and double-check for any specific requirements mentioned in the job description before sending it off.
How to prepare for a job interview at Castle View Group
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and how they operate will help you align your answers with what they are looking for in a Customer Service Advisor.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you handle difficult customers or how you ensure accuracy in your work. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since good verbal and written communication skills are essential for this role, be sure to demonstrate these during the interview. Speak clearly, listen actively, and provide concise answers to show that you can communicate effectively.
✨Emphasise Your Flexibility
The role requires flexibility in working hours, so be prepared to discuss your availability. Highlight your willingness to work weekends and adapt to changing schedules, as this will show your commitment to the team and the job.
