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For Companies At a Glance
- Tasks: Engage with customers, maximise sales, and provide top-notch service in a friendly team.
- Company: Join a well-established company that values growth and development.
- Benefits: Enjoy perks like gym membership, casual dress, employee discounts, and additional leave.
- Why this job: Gain valuable skills, work in a supportive culture, and make a real impact on customer satisfaction.
- Qualifications: Motivated candidates eager to learn and grow; no prior experience required.
- Other info: Flexible hours with potential for remote work and progression opportunities.
Our client is looking to recruit several Customer Relations Advisors to join a friendly team within a well-established company. We are seeking motivated and driven candidates who want to learn new skills and gain new experiences to progress within their career.
Duties:
- To maximise sales opportunities when appropriate by offering link sales, additional products or highlighting promotional items.
- To maintain a high level of product knowledge to be able to offer advice and recommendations by attending Product Training sessions and through continual learning.
- To ensure that all customers receive a high standard of customer service and all enquiries and queries are managed efficiently with the aim of achieving a satisfactory conclusion.
- To engage with our customers on digital platforms, responding to queries and building relationships.
- To efficiently complete all administrative activities, ensuring accuracy, speed and knowledge.
Salary: Starting at £11.50 per hour, rising to £13.66 per hour with experience and progression. We also provide an 'unsociable hours' supplementary pay of 15% on top of the hourly rate for any hours worked after 8pm.
Hours: Normal working hours will be 20.25 hours per week (excluding break entitlement) working 3 days Monday to Friday and every Saturday, 7.45am - 17.00pm. Once fully trained there may be a requirement to occasionally work additional or alternative shifts on rota, to include Sundays and/or a late shift to 10pm. Our phone lines operate 07.45 - 17.00 Monday to Saturday, however with progression you may be asked to work on our digital channels on occasion, up until 22.00 (starting at 12.45), including Sunday working (typically from home).
Benefits:
- Additional leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Store discount
- All Training Provided
To Apply, send an up-to-date CV.
Customer Relations Advisor in Harlow employer: Castle View Group
Contact Detail:
Castle View Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Harlow
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Think of scenarios where you might need to handle difficult customers or queries, and prepare responses that showcase your problem-solving abilities.
✨Tip Number 3
Engage with the company on social media. This can give you insights into their culture and values, plus it’s a great way to show your enthusiasm for the role when you mention it during your application process.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights about the role and the team dynamics, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Relations Advisor in Harlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Relations Advisor role. Emphasise any previous customer service experience and your ability to engage with customers effectively.
Showcase Your Motivation: In your application, express your enthusiasm for the role and the company. Mention your desire to learn new skills and progress in your career, as this aligns with what the company is looking for.
Highlight Communication Skills: Since the role involves engaging with customers on digital platforms, be sure to mention your communication skills. Provide examples of how you've successfully managed customer queries or built relationships in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and any accompanying documents. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in customer service roles.
How to prepare for a job interview at Castle View Group
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in customer relations, so let your passion for helping customers shine through during the interview.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by the company. Being able to discuss them confidently will show that you are proactive and eager to learn, which is essential for a Customer Relations Advisor.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer queries. Think of examples from your past experiences where you successfully resolved issues or provided excellent service.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the company culture and expectations, which is crucial for your success in the position.
