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- Tasks: Help customers via chat, email, and calls while providing top-notch service.
- Company: Join a dynamic team focused on exceptional customer experiences.
- Benefits: Enjoy flexible work options and opportunities for personal growth.
- Why this job: Be part of a culture that values innovation and customer-centric thinking.
- Qualifications: Customer service experience is key; NVQ in Business Admin is a plus.
- Other info: Excited applicants are encouraged to apply, even if they don't meet all requirements.
The predicted salary is between 24000 - 36000 £ per year.
An Inbound Call Advisor you will offer guidance and support to all customers (internal and external) through online chat, emails and calls. You’ll communicate information accurately, clearly and efficiently to customers and management. You’ll worked to agreed service levels ensuring that all customers are responded to quickly and are provided with exceptional customer service. You’ll be responsible for updating spreadsheets and feedback on enquiries with a view to implementing improvement actions. Your skillset for performance: To be successful in this role you will have customer service experience and ideally hold an NVQ level 2 or 3 in Business Admin along with excellent verbal and written communication skills. If you dont meet all the requirements above, but feel really excited about the role, don’t be discouraged, we still encourage you to apply. In our recruitment process, we will decide whether there are enough similarities between your skills and ambitions and the skills and competences required for the position. We believe you will enjoy working here if you: You have an open-minded personality and are thinking outside-in starting from customers needs You challenge the status quo; connect all actions to clear impact and goals and dare to fail.
Inbound Call Handler employer: Castle View Group Careers
Contact Detail:
Castle View Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Handler
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you communicate clearly and efficiently during the interview, showcasing your ability to handle various situations.
✨Tip Number 2
Demonstrate your understanding of the importance of exceptional customer service by preparing examples from your past experiences. Highlight how you went above and beyond to meet customer needs.
✨Tip Number 3
Show your enthusiasm for the role by researching StudySmarter and its values. Be ready to discuss how your open-minded personality aligns with our mission to improve customer experiences.
✨Tip Number 4
Prepare to discuss how you can contribute to improving processes based on customer feedback. Think of specific examples where you've implemented changes that positively impacted service levels.
We think you need these skills to ace Inbound Call Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Inbound Call Handler position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Be specific about your roles and how they relate to the responsibilities mentioned in the job description.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate clearly and effectively with customers.
Express Enthusiasm: If you don't meet all the requirements but are excited about the role, make sure to express this enthusiasm in your cover letter. Explain why you believe you would be a good fit and how your skills align with the company's goals.
How to prepare for a job interview at Castle View Group Careers
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you provided exceptional service, resolved conflicts, or improved customer satisfaction.
✨Communicate Clearly and Effectively
Since the role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. Use concise language and avoid jargon when explaining your experiences.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you faced challenges in customer service and how you overcame them. Be ready to share these stories, emphasizing your ability to think outside the box and implement improvement actions.
✨Express Your Enthusiasm for the Role
Even if you don't meet all the qualifications, convey your excitement about the position. Share why you believe you're a good fit and how your skills align with the company's goals and values.
