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- Tasks: Manage the reception team and ensure a warm welcome for clients at Castle Farm Vets.
- Company: Join Castle Farm Vets, part of CVS Group, a leading veterinary services provider in the UK.
- Benefits: Enjoy generous leave, staff discounts, and a supportive team environment.
- Other info: Flexible part-time hours with opportunities for professional growth.
- Why this job: Make a real difference in animal care while developing your leadership skills.
- Qualifications: Experience in customer service and knowledge of the agricultural sector preferred.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
We are looking for someone to help with the day-to-day running of Castle Farm Vets branch in Barnard Castle, County Durham, to work alongside our experienced team of Farm Animal Vets, and support team.
Details
Location: Barnard Castle
Contract: Permanent
Hours: Part-time
Shift Pattern: Monday – Friday with a share in the Weekend rota
About Castle Farm Vets
Take a look at the practice here: Home – Castle Farm Vets
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making them a priority, it\\\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role
Day-to-day responsibilities will include:
- Managing the Receptionist team, including training and providing support and guidance
- Creating and managing the team rota
- Supporting with Recruitment and liaising with the internal recruitment team
Additional Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\\\’re looking for in our Farm Veterinary Head Receptionist
- Knowledge of the agricultural sector
- SQP qualification (training could be provided for the suitable applicant)
- Leadership skills would be highly desirable
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary will be dependent on skills and experience
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Long Service Award – employees receive an extra day\’s annual leave for each year\’s service (up to a maximum of 5 days for 5 completed years)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and more!
Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!
Important: Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
How to apply
To apply for this position please click \\\”Apply Now\\\”.
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Farm Head Receptionist employer: Castle Vets FA (Barnard Castle)
Contact Detail:
Castle Vets FA (Barnard Castle) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Farm Head Receptionist
✨Tip Number 1
Get to know the team and the vibe of Castle Farm Vets before your interview. Check out their website and social media to see what they're all about. This will help you connect with them during your chat!
✨Tip Number 2
Practice your communication skills! As a Head Receptionist, you'll need to be a pro at handling calls and face-to-face interactions. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you've led a team or handled a tough situation. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Castle Farm Vets family!
We think you need these skills to ace Farm Head Receptionist
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for animals shine through! We want to see that you genuinely care about the work we do at Castle Farm Vets. Share any relevant experiences or stories that highlight your commitment to animal welfare.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your leadership skills, customer service experience, and any knowledge of the agricultural sector. We’re looking for someone who fits right in with our team, so make it personal!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Farm Head Receptionist position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Castle Vets FA (Barnard Castle)
✨Know Your Stuff
Familiarise yourself with Castle Farm Vets and their services. Understand the role of a Head Receptionist in a veterinary practice, especially in a farm setting. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
Since leadership is a key aspect of this role, prepare examples from your past experiences where you've successfully managed a team or handled challenging situations. Highlight your ability to train and support others, as this will resonate well with the interviewers.
✨Demonstrate Empathy and Communication
As a receptionist, you'll be the first point of contact for clients. Practice how you would handle emotional situations or difficult conversations. Use role-play with a friend to refine your responses and ensure you convey warmth and understanding during the interview.
✨Be Ready for Practical Questions
Expect questions about managing appointments, dealing with queries, and using Microsoft Office. Brush up on your technical skills and think through scenarios you might face in the role. Being prepared for these practical aspects will show that you're ready to hit the ground running.