“Be the face of IT support in a growing, modern, digitally transforming bank.” At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financelendingand savings accounts to a variety of customers. We’remodernising how we work–strengthening our technology foundations, enhancing colleague experience, and building a highperforming digital environment across all our sites. As part of this journey,we’relooking for a Service Desk Analyst who takes pride in delivering exceptional customer service andhigh-qualitytechnical support in a fastmoving,peoplefocusedorganisation. You’lljoin a small but highly skilled Service Desk team based inBasingstoke, supporting around200colleaguesacross multiple UK locations. This is a highly visible,hands-onrole whereyou’llbe the first point of contact for technical issues, troubleshooting, device management, and operational support–making you a key player in ensuring our colleagues canwork effectivelyevery day. Whatyou’lldeliver As part of our Technology team, you will: Provide friendly,high-qualityfacetoface and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure andmaintaindesktop clients, ensuring a secure and efficient experience for all users. Manageuser account creation, moves and changes across our IT systems. Own and resolve incidents and service requests,maintainingSLA performance and delivering a highfirst-time fixrate. Support a hybridmulti-cloudenvironment and contribute to ongoing service improvements. Produce clear andaccuratedocumentation, knowledgearticlesand process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office andparticipatein the outofhourson-callrota. You’llhave plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. Whatyou’llbring We’relooking for someone who is technical, proactive and thrives in apeoplecentricrole. In addition: Essential experience
Service Desk Analyst – Basingstoke in Hampshire employer: Castle Trust Group
Castle Trust Bank is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, performance bonuses, and generous benefits including private healthcare and a contributory pension. With a supportive and inclusive culture based in Basingstoke, employees have the opportunity to work on innovative data solutions while enjoying a hybrid work model that promotes work-life balance. Join us to make a meaningful impact in the banking sector and advance your career in a dynamic environment focused on data-driven decision-making.
