At a Glance
- Tasks: Support customers in financial difficulty with tailored solutions and ensure fair outcomes.
- Company: Castle Trust Bank, a leading fintech in the UK with a focus on customer care.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Empathy, strong communication skills, and ability to manage multiple systems.
The predicted salary is between 27000 - 33000 £ per year.
Castle Trust Bank in the United Kingdom (Basingstoke office) is seeking a Collections Agent to support customers in financial difficulty, delivering tailored forbearance solutions while ensuring fair outcomes and regulatory compliance.
You will manage calls, emails, and live chats, contributing to end-to-end customer journeys within Omni Capital Retail Finance. The role requires empathy, strong communication, and the ability to handle multiple systems and changing priorities in a fast-paced environment.
Empathetic Collections Specialist – Fintech Retail Finance in Basingstoke employer: Castle Trust Group
Castle Trust Bank is an exceptional employer that fosters a supportive and inclusive culture, where your contributions directly impact customer outcomes and operational excellence. Located in Basingstoke, we offer a hybrid working model, competitive salaries, and a range of benefits including performance bonuses, generous holiday allowances, and private healthcare, all aimed at promoting employee well-being and growth. Join us to be part of a dynamic fintech environment that values diversity and encourages continuous improvement and professional development.
