At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for colleagues.
- Company: Join Castle Trust Bank, a modern fintech challenger bank.
- Benefits: Enjoy competitive salary, performance bonuses, generous holiday, and private healthcare.
- Other info: Flexible hybrid working with opportunities for continuous learning and growth.
- Why this job: Be the face of IT in a dynamic environment and make a real impact.
- Qualifications: Strong knowledge of Windows 11, M365, and device management skills required.
The predicted salary is between 31500 - 38500 £ per year.
“Be the face of IT support in a growing, modern, digitally transforming bank.”
At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financelendingand savings accounts to a variety of customers.
We’remodernising how we work–strengthening our technology foundations, enhancing colleague experience, and building a highperforming digital environment across all our sites.
As part of this journey, we’relooking for a Service Desk Analyst who takes pride in delivering exceptional customer service andhigh-qualitytechnical support in a fastmoving, peoplefocusedorganisation.
You’lljoin a small but highly skilled Service Desk team based in Basingstoke, supporting around200colleaguesacross multiple UK locations.
This is a highly visible, hands-onrole whereyou’llbe the first point of contact for technical issues, troubleshooting, device management, and operational support–making you a key player in ensuring our colleagues canwork effectivelyevery day.
Whatyou’lldeliver
As part of our Technology team, you will
- Provide friendly, high-qualityfacetoface and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications.
- Build, configure andmaintaindesktop clients, ensuring a secure and efficient experience for all users.
- Manageuser account creation, moves and changes across our IT systems.
- Own and resolve incidents and service requests, maintaining SLA performance and delivering a highfirst-time fixrate.
- Support a hybridmulti-cloudenvironment and contribute to ongoing service improvements.
- Produce clear andaccuratedocumentation, knowledgearticlesand process notes.
- Carry out routine system checks and contribute to project work across the Bank.
- Provide monthly onsite support in our London office andparticipatein the outofhourson-callrota.
You’llhave plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function.
This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week.
Whatyou’llbring
We’relooking for someone who is technical, proactive and thrives in apeoplecentricrole. In addition:
Essential experience & skills
- Strong working knowledge of Windows 11and M365.
- Proven experience withdevice builds, configurationand management(Autopilot, In Tune).
- Experience supporting tablets, mobiles, and corporate device estates.
- Understanding of Active Directoryand Azure Active Directory (Entra).
- Basic Power Shell scripting skills.
- Understanding ofnetworking fundamentals(TCP/IP, DNS, LAN/WAN, VPN).
- Experience with core services such as File & Print, NTFS permissions, and GPOs.
Desirable
- Experience with patching solutions (WSUS), ITSM tools (Fresh Service), 8x8 phone systems.
- Exposure to Azure, AWS, GCP or Hyper-V.
- Experience in a Financial Services environment.
- Relevant certifications (Comp TIA, ITIL Foundation, MTA).
- Behaviours
- Highly organised andtaskdriven.
- Customerfocusedwithstrong communicationskills.
- Calm under pressure, adaptable and pragmatic.
- A team player with a passion forproblemsolvingand continuous learning.
Why join Castle Trust Bank?
- Competitive salary
- Performance bonus(based on individual and company performance)
- Generous contributory pensionthrough Hargreaves Lansdown
- Life Assurance
- 25 days’ holiday +optionto buy/sell 5 days
- Additionalpaid volunteering day
- Private healthcare through Equipsme(includes cash back for Dental and Optical treatment)
- Free access to BHSF Rise EAP to supportcolleaguehealth and wellbeing
- Gym discounts
- Season tickettravelloans (if applicable)
- Hybrid working (3 days in Basingstoke)
- A supportive, inclusive culture where your work has real impact
Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive.
We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.
We are proud to support people with disabilities and are committed to be a Disability Confident employer.
If you are a person with a disability and meet theminimumcriteria for the role you will be offered an interview.
Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact talent@castletrust. co. uk https://www. castletrust. co. uk/careers/who-we-are
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Service Desk Analyst in Lydney employer: Castle Trust Bank
At Castle Trust Bank, we pride ourselves on being an innovative challenger bank that values a customer-first approach and fosters a supportive, inclusive culture. As a Property Credit Manager in our Basingstoke office, you'll enjoy competitive salaries, performance bonuses, and generous benefits, all while having the opportunity to influence lending policy and make impactful credit decisions. Join us to be part of a team where your expertise is valued, and your professional growth is supported in a dynamic and rewarding environment.
