Castle Trust Bank is recruiting a Collections Agent for Omni Capital Retail Finance in Basingstoke. You will support customers in financial difficulty, provide empathetic forbearance solutions and manage end-to-end journey to ensure fair, compliant outcomes.
You will handle telephony queues, outbound calls, emails, live chat, and apply forbearance options, escalating when needed. The role is based in our Basingstoke office, 5 days a week, with a competitive salary and benefits.
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Collections Specialist - FinTech Retail Finance in Basingstoke employer: Castle Trust Bank
Castle Trust Bank is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in property credit management will be valued and impactful. With a focus on employee growth, we offer opportunities for professional development and the chance to influence lending policy within a supportive environment. Located in a vibrant area, our team enjoys a dynamic workplace that prioritises robust governance and prudent risk management, making it a rewarding place to advance your career.
