At a Glance
- Tasks: Lead a vibrant team in a lively pub environment and ensure exceptional customer service.
- Company: Join a unique pub experience in a castle-like setting, just steps from Tooting Broadway.
- Benefits: Enjoy free meals, weekly pay, 28 days holiday, and discounts across Young's estate.
- Other info: Comprehensive training and support available for both part-time and full-time roles.
- Why this job: Be part of a fun atmosphere with diverse events and opportunities for career growth.
- Qualifications: Passion for customer service and team training, with leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Fancy working in a Castle? A ginormous pub with a massive garden, a terrace, 8 outside huts, a restaurant, an Orangery, and a cool bar. So we’re nearly like a real castle but without the moat and crocodiles! Just seconds away from Tooting Broadway station, The Castle attracts a wide demographic from all around the country. Home to the Big London Bake and our famous Quiz night, there is always a reason to be here and each day is different.
We offer comprehensive training and support whether you’re after a part-time job or full-time career within this wonderful industry and all staff are entitled to a 20% discount across Young's estate with other in-house perks too!
What We Offer Our Supervisors:
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
What we look for in a Supervisor:
As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
Supervisor employer: Castle, Tooting
Working at The Castle offers a unique opportunity to be part of a vibrant and dynamic team in a stunning setting that feels like a real castle. With comprehensive training, career development pathways, and generous employee benefits including free meals and discounts across Young's estate, we foster a supportive work culture that prioritises growth and exceptional customer service. Join us in creating memorable experiences for our diverse clientele while enjoying the perks of working in one of London's most beloved pubs.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Castle, Tooting. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Castle, Tooting
Don't be shy about reaching out to Castle, Tooting directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Castle, Tooting and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Castle, Tooting
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
