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- Tasks: Oversee daily operations, manage staff, and ensure exceptional service at our vibrant club.
- Company: Join Castle Royle Golf & Country Club, a premium lifestyle destination in the UK.
- Benefits: Enjoy complimentary health club access, bonus holiday days, and discounts on meals and spa treatments.
- Why this job: Be part of a dynamic team that values your growth and offers a feel-good work environment.
- Qualifications: Hospitality or business diploma preferred; strong communication and service skills required.
- Other info: Flexible shifts, inclusive culture, and opportunities for personal development await you!
The predicted salary is between 28800 - 42000 £ per year.
Castle Royle Golf & Country Club is a premium collection of 18 golf and country clubs across the UK, blending golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship-standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries, and accommodation. We are committed to maintaining the highest levels of service and standards, creating a feel-good experience through our CARE values: Caring, Ambitious, Respectful, and Energised.
Benefits:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure.
- Wedding day off (conditions apply).
- Birthday day off (conditions apply).
- A paid volunteer day to support causes you’re passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member (available after probation and on a minimum 16-hour per week contract).
- Access to our Employee Assistance Programme.
- Personal development programmes.
- Cycle to Work scheme.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role:
We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly. In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations.
If you are organised, enjoy working in a dynamic environment, and have a passion for providing outstanding service, we would love to hear from you.
Experience & Skills Required:
- Diploma in hospitality or business desirable.
- Ability to exemplify exceptional service standards and exceed guest expectations.
- Strong communication skills.
Schedule:
We operate a 7-days a week business, between 0600 to 2300. Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays. Evening availability for functions (until 0200).
Embracing You:
We embrace diversity and equality, committed to building a team with a variety of backgrounds, skills, and views. Everyone is welcome, and as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.
Duty Manager employer: Castle Royle Golf & Country Club
Contact Detail:
Castle Royle Golf & Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the Club Company vibe! Visit our clubs if you can, chat with staff, and soak in the atmosphere. This will help you understand what we value and how you can fit into our feel-good environment.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips on what it’s really like to work here and might even put in a good word for you!
✨Tip Number 3
Prepare for your interview by practising common questions and showcasing your passion for hospitality. Think about how you can exemplify our CARE values in your answers – it’ll show us you’re a great fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing outstanding service and creating a feel-good environment for our members.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Duty Manager role. We love seeing how your background aligns with our CARE values and the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Castle Royle Golf & Country Club
✨Know the Club's Values
Before your interview, take some time to familiarise yourself with the CARE values of Castle Royle Golf & Country Club. Understanding how they prioritise caring, ambition, respect, and energy will help you align your answers with their expectations and demonstrate that you're a great fit for their team.
✨Showcase Your Service Skills
As a Duty Manager, exceptional service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting specific situations where you resolved complaints or improved guest experiences will show that you can uphold the high standards expected at the club.
✨Demonstrate Flexibility
The role requires you to assist in various departments during busy times. Be ready to discuss your adaptability and provide examples of when you've successfully managed multiple tasks or stepped into different roles. This will illustrate your ability to support the team effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the club's future plans, team dynamics, or how they measure success in the Duty Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
