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For Companies At a Glance
- Tasks: Lead and manage housing services, ensuring customer satisfaction and compliance with regulations.
- Company: One of the North East's largest and most successful housing providers.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Why this job: Shape sustainable communities and drive positive change in housing services.
- Qualifications: Degree level education or equivalent experience in social housing required.
- Other info: Join a dynamic team focused on innovation and community wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Our Client is one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Purpose
Take the strategic lead and drive the approach to managing successful and sustainable (mainstream) housing, neighbourhood, and community services, comprising estates and voids, neighbourhood and tenancy management, income and allocations. Identify, advise on, and comply with all regulatory and legislative requirements relative to your area. Ensure delivery of strategic objectives specific to your area, whilst contributing to the overall delivery of the strategic priorities within the Housing and Communities strategy.
Operational Responsibilities
- Ensure maximum housing occupancy, tenancy sustainment, revenue collection, and customer satisfaction in line with performance targets and budget expectation.
- Ensure compliance with contractual relationships with tenants, licensees, residents, stakeholders, and partners and that those contracts, licences, and/or service level agreements are appropriate in the circumstances.
- Ensure estate and neighbourhood services represent value for money and are effectively designed and delivered, so that estates and schemes remain safe and well maintained and contribute positively to the wider community.
- Ensure customers are at the heart of service design and delivery, in line with business needs and strategic objectives.
- Contribute to the development and implementation of initiatives and strategies which ensure the general needs housing portfolio, along with housing and neighbourhood services continue to be sustainable and achieve the expected return on investment.
- Develop, manage, and motivate colleagues to provide high quality, value for money services to tenants, customers, partners, and stakeholders.
- Embed a commitment to evolve the housing and neighbourhood services to reflect changing needs, circumstances, and opportunity.
- Develop and lead a professional, competent, effective, and dependable team of colleagues, supporting their development and growth.
Knowledge and Experience
- Educated to a degree level or equivalent by experience.
- Experience working in social housing.
- Comprehensive knowledge of the social housing sector, including regulatory and legislative requirements, particularly the Regulator of Social Housing's Consumer Standard.
- Exceptional leadership skills with a demonstrable ability to manage and motivate colleagues, preferably in a housing environment.
- Excellent interpersonal and communication skills, both written and verbal.
- Experience of understanding and responding to health and safety and risk management.
Assistant Director of Housing in Newcastle upon Tyne employer: Castle Peak Group
Contact Detail:
Castle Peak Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director of Housing in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your experience aligns with their mission. Practice common interview questions and think about how you can demonstrate your leadership skills and knowledge of the social housing sector.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We recommend mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Assistant Director of Housing role!
We think you need these skills to ace Assistant Director of Housing in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Assistant Director of Housing. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role requires exceptional leadership, don’t shy away from sharing examples of how you've successfully managed and motivated teams in the past. We want to see your ability to inspire others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key points stand out. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Castle Peak Group
✨Know Your Stuff
Make sure you brush up on the key aspects of social housing and the regulatory requirements. Familiarise yourself with the Regulator of Social Housing's Consumer Standard, as this will show your understanding of the sector and its challenges.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams within a housing context. Think about times when you've motivated colleagues or implemented successful strategies to improve service delivery.
✨Customer-Centric Mindset
Be ready to discuss how you would ensure that customers are at the heart of service design and delivery. Share specific initiatives you've led or been part of that improved customer satisfaction and engagement.
✨Demonstrate Strategic Thinking
Think about how you can contribute to the overall strategic priorities of the organisation. Prepare to discuss your approach to achieving maximum housing occupancy and tenancy sustainment while ensuring compliance with contractual obligations.
