Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and innovate customer service strategies across the housing sector.
- Company: Established multi-regional housing and regeneration group with a focus on customer experience.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborative leadership role with travel across the North region.
- Why this job: Shape the future of customer service and make a real impact in the housing sector.
- Qualifications: Senior management experience in customer-focused environments and strong data insight skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
An established multi‑regional housing and regeneration group is seeking an experienced Customer Strategy Lead to lead, evolve and disrupt how customer services are delivered across the organisation. This role will work closely with the senior leadership team and will play a critical part in shaping and delivering a proactive, data‑led and customer‑centred service strategy across the group.
This is an opportunity for a true CX leader, someone who combines strategic thinking with operational grip, is confident challenging the status quo, and can turn ideas into tangible improvements.
As Customer Strategy Lead, you will:
- Lead and inspire regional customer-facing colleagues across multiple locations
- Design and implement a group‑wide customer service strategy covering the full customer journey
- Embed a consistent, high‑quality customer experience aligned to housing sector standards
- Use data, insight and feedback to drive continuous improvement and inform decision‑making
- Build strong relationships with external stakeholders
- Lead customer‑focused projects, change initiatives and service innovation
- Act as a senior escalation point for complex complaints and customer issues, including Ombudsman‑related matters
- Review and develop customer policies, procedures and governance frameworks
The role will be hybrid with travel across the North region.
You will bring:
- Proven senior management experience in a customer‑focused environment
- Strong understanding of customer experience systems (e.g. CRM, feedback platforms, performance metrics)
- Credibility operating across operational, strategic and board‑level environments
- Excellent communication skills, emotional intelligence and influencing ability
- A collaborative leadership style with the confidence to challenge and disrupt traditional approaches
- A track record of using insight and data to improve services and outcomes
- Experience in housing/regeneration is essential.
Customer Strategy Lead in England employer: Castle Peak Group
Contact Detail:
Castle Peak Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategy Lead in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and regeneration sector. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their customer service strategies and think about how you can bring your own experience to the table. We want you to show them you’re the perfect fit for leading their customer strategy!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your strategic thinking and operational grip. We want you to feel confident when discussing how you can disrupt and improve their customer services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. Let’s get you that Customer Strategy Lead role!
We think you need these skills to ace Customer Strategy Lead in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Strategy Lead. Highlight your experience in customer-focused environments and any relevant achievements that showcase your strategic thinking and operational skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led customer service initiatives and driven improvements using data and insights.
Showcase Your Leadership Style: We want to see your collaborative leadership style in action! Mention instances where you've inspired teams or challenged the status quo to enhance customer experiences. This will help us understand how you can lead our regional colleagues.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Castle Peak Group
✨Know Your Customer Experience Inside Out
Make sure you’re well-versed in customer experience systems and how they apply to the housing sector. Brush up on your knowledge of CRM tools, feedback platforms, and performance metrics. Being able to discuss these confidently will show that you understand the core of the role.
✨Showcase Your Leadership Style
Prepare examples that highlight your collaborative leadership style and your ability to challenge the status quo. Think about times when you’ve inspired teams or led change initiatives. This will demonstrate your fit for a senior management position.
✨Data-Driven Decision Making
Be ready to discuss how you’ve used data and insights to drive improvements in customer service. Bring specific examples of projects where you’ve implemented changes based on feedback or performance metrics. This will illustrate your strategic thinking and operational grip.
✨Build Relationships with Stakeholders
Think about how you’ve built strong relationships with external stakeholders in the past. Prepare to share stories that showcase your communication skills and emotional intelligence, especially in handling complex complaints or Ombudsman-related matters.