At a Glance
- Tasks: Deliver exceptional customer service and manage administrative processes at Castle Howard.
- Company: Join the vibrant team at Castle Howard, a stunning visitor attraction.
- Benefits: Earn £13.25 per hour with potential for review in 2026.
- Other info: Flexible hours, including weekends and Christmas, with opportunities for growth.
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Experience with email, Microsoft products, and a friendly, organised approach.
The predicted salary is between 11 - 16 £ per hour.
This role supports Visitor Operations at Castle Howard by delivering exceptional customer service and ensuring smooth administrative processes.
Key responsibilities include:
- Handling phone and email enquiries.
- Managing group bookings.
- Supporting membership and sales activities.
- Overseeing diary management and internal communications.
- Reporting to the management team on operational performance.
Duties & Responsibilities:
- Providing administrative management of general enquiries through phone and email.
- Processing group and private booking enquiries.
- Supporting with processing bookings including taking payment and providing pre-visit information.
- Membership management including DD renewals, database management, enquiries and booking assistance.
- Assistance with Christmas ticket sales, membership bookings and upselling of add-on activities including Father Christmas and Afternoon Tea.
- Communication support including producing a daily briefing document for the attraction and ensuring information is correct and shared with relevant internal teams.
- Relief Duty Management of the attraction where required.
Person Specification:
- Experience of working with email, Microsoft products and on the telephone.
- Friendly, outgoing, and enthusiastic manner.
- An organised approach to work and ability to work confidently on own initiative.
- Willingness to work unsociable hours (including weekends and Christmas) to support the business.
- Flexible approach.
- Confidentiality.
- Calm under pressure, resilient and solutions focused.
Special Features:
- Working occasional evenings, weekends, and potential travel to support the business.
To apply, please send your CV to our HR department via email at hr@castlehoward.co.uk.
Customer Service and Administrative Executive employer: Castle Howard Estate Ltd
Castle Howard is an exceptional employer that values its staff by fostering a supportive and dynamic work environment. With competitive pay and opportunities for personal growth, employees are encouraged to develop their skills while contributing to the rich heritage of this iconic attraction. The culture here promotes teamwork and flexibility, making it an ideal place for those seeking meaningful employment in a beautiful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Administrative Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Castle Howard Estate Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Castle Howard Estate Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Administrative Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Castle Howard Estate Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Castle Howard Estate Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Castle Howard Estate Ltd!
How to prepare for a job interview at Castle Howard Estate Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
