At a Glance
- Tasks: Be the friendly face welcoming guests and creating memorable experiences.
- Company: Join the iconic Castle Hotel, a family-owned gem in Windsor.
- Benefits: Enjoy free hotel breaks, wellness perks, and generous leave policies.
- Other info: Join a supportive team with excellent growth opportunities.
- Why this job: Make a real impact on guests' experiences in a historic setting.
- Qualifications: Customer-focused attitude and a passion for hospitality.
The predicted salary is between 26650 - 26650 £ per year.
The Castle Hotel Windsor is a landmark hotel on Windsor High Street, directly opposite Windsor Castle and at the heart of the town’s historic and royal setting. Positioned as The Original Local, we combine deep local knowledge with warm, confident hospitality for guests from around the world. With significant investment underway, including newly refurbished rooms and a new restaurant and bar concept celebrating heritage and locally sourced produce, the Castle Hotel is entering an exciting new chapter.
As part of Sir Richard Sutton Ltd, a family-owned business, the hotel offers the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together.
About the role: We are seeking a friendly, professional, and customer-focused individual to join our team as a Door Person. As the first point of contact for our guests, you will play a vital role in creating a welcoming and positive experience.
Our People: The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Benefits: Here are some of the benefits you will receive when you join us:
- Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one/two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels and dining in our restaurants.
- Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply).
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
- Loyalty awards, annual social and celebration events.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Wisdom Wellbeing - A confidential service offering therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms where appropriate. At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people to make the place.
Concierge in Windsor employer: Castle Hotel
As a Bar Manager at the Castle Hotel in Windsor, you will be part of a prestigious establishment that values excellence in hospitality and employee satisfaction. With competitive pay, a supportive work culture, and opportunities for professional growth, this role offers a unique chance to thrive in a vibrant environment right across from the iconic Windsor Castle. Join us to be part of a team that prioritises both guest experience and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Windsor
✨Tip Number 1
Get to know the Castle Hotel and its vibe! Familiarise yourself with their values and the local area. When you walk in for your interview, show them you’re not just another candidate – you’re someone who genuinely cares about creating a welcoming experience for guests.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. A friendly chat can go a long way in making you stand out when it comes to the hiring process.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Door Person. The more prepared you are to handle guest interactions, the more confident you’ll feel during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Concierge in Windsor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’re excited about joining our team at Castle Hotel.
Tailor Your Application:Make sure to tailor your application specifically for the Door Person role. Highlight your customer service experience and any relevant skills that align with our values of warm hospitality and local knowledge. We love seeing how you connect with our mission!
Keep It Professional Yet Friendly:While we want to see your friendly side, remember to keep your application professional. Use a clear structure, check your spelling and grammar, and ensure it reflects the high standards we uphold at the Castle Hotel.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic benefits!
How to prepare for a job interview at Castle Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research the Castle Hotel and its history. Familiarise yourself with its location, services, and recent developments. This will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Door Person, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you can demonstrate warmth and professionalism in your responses.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and appropriately for the role. A polished appearance reflects your respect for the position and the hotel’s standards. It shows that you’re serious about joining their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, training opportunities, or what a typical day looks like for a Door Person. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
