Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our E-Commerce sales team with order processing and client communication.
- Company: Join Castle Fine Art, a leading name in the art industry, based in Birmingham.
- Benefits: Enjoy a salary of £24,000, staff discounts, and up to 33 days holiday.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Strong English skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: This is a full-time, temporary role covering maternity leave.
The predicted salary is between 19200 - 33600 £ per year.
Are you passionate about providing excellent administrative and business development support to our E-Commerce sales team? Do you have a keen eye for ensuring accurate record keeping and assisting the sales team to maximise the daily opportunities? We have a fantastic opportunity for an Online Support Executive to join our E-Commerce sales team as maternity cover. Based at our cutting-edge Head Office in The Mailbox, Birmingham, this full-time, fixed-term role means you'll be supporting our team to ensure our clients receive the highest level of personalised service.
What The Role Requires
- Accurately process client orders promptly to support timely and accurate monthly financial reporting.
- Oversee the full order journey from initial purchase to final delivery, including receipt creation, balance payments, and gallery delivery updates.
- Maintain accurate and compliant records for order dispatch, collections, and client qualification in accordance with GDPR and internal policies.
- Produce regular reports and complete daily sales summaries every morning and evening for the E-Commerce and Finance teams, tracking performance and up-to-date records for the team.
- Update stock levels on the Castle Fine Art website and maintain close collaboration with the stock and order processing teams.
- Support the coordination of client viewings by working with internal teams to ensure records and logistics are accurate and up to date.
- Ensure adherence to operational policies and act as a key support for the E-Commerce Sales Team.
What We Will Offer You
- A salary of £24,000 plus bonus
- Staff discounts and a benefits platform for other retailers
- Access to our Financial and Mental Wellbeing Platform
- Enrolment into our Pension scheme
- 28 days initial holiday allowance, plus 1 additional day for each year of service (to a maximum of 33 days per annum)
What We Need From You
- A strong command of written English with clear communication skills.
- A highly motivated and dedicated personality, with a strong work ethic.
- A proven ability to manage workload independently and prioritise tasks.
- You’ll approach work with a positive, proactive, and solution-focused attitude.
- You’ll have an exceptional attention to detail and commitment to accuracy.
- A knowledge of Microsoft Word, Excel, and Outlook is essential.
If you are eager to build your career as a key part of our E-Commerce team, we encourage you to apply today with your CV and a cover letter.
Online Support Executive employer: Castle Fine Art
Contact Detail:
Castle Fine Art Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Support Executive
✨Tip Number 1
Familiarise yourself with the E-Commerce landscape, especially in relation to order processing and client management. Understanding the common challenges faced by sales teams can help you demonstrate your proactive approach during discussions.
✨Tip Number 2
Brush up on your knowledge of GDPR regulations, as maintaining compliant records is crucial for this role. Being able to discuss how you would ensure compliance can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to prioritise effectively, which is key for the Online Support Executive position.
✨Tip Number 4
Engage with our company culture by researching StudySmarter and its values. Being able to articulate how your personal values align with ours can make a strong impression during any interviews.
We think you need these skills to ace Online Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Online Support Executive role. Emphasise your administrative skills, attention to detail, and any experience in E-Commerce or sales support.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent support to sales teams. Mention specific examples of how you've successfully managed workloads, maintained accurate records, or improved processes in previous roles.
Showcase Communication Skills: Since strong written communication is essential for this role, ensure your application is free from grammatical errors and clearly conveys your thoughts. Use concise language and a professional tone throughout your CV and cover letter.
Highlight Technical Proficiency: Mention your knowledge of Microsoft Word, Excel, and Outlook in both your CV and cover letter. If you have experience with any other relevant software or tools, be sure to include that as well to demonstrate your technical capabilities.
How to prepare for a job interview at Castle Fine Art
✨Showcase Your Attention to Detail
As an Online Support Executive, accuracy is key. Be prepared to discuss examples from your past experiences where your attention to detail made a significant impact, especially in administrative tasks or record-keeping.
✨Demonstrate Your Communication Skills
Since the role requires clear communication, practice articulating your thoughts clearly and concisely. You might be asked to explain complex processes, so think about how you can simplify your explanations.
✨Highlight Your Proactive Attitude
The company values a positive and solution-focused approach. Prepare to share instances where you took initiative to solve problems or improve processes, showing that you can work independently and effectively.
✨Familiarise Yourself with Relevant Tools
Knowledge of Microsoft Word, Excel, and Outlook is essential for this role. Brush up on these tools and be ready to discuss how you've used them in previous roles, particularly in managing data or generating reports.
