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- Tasks: Engage teams with training on IT systems and improve processes across the firm.
- Company: Join a friendly IT team in a respected business based in York city centre.
- Benefits: Enjoy flexible working, career development, wellbeing support, and generous holiday perks.
- Why this job: Make a real impact by driving positive change and enhancing technology use.
- Qualifications: 2+ years in training roles, excellent communication, and a proactive mindset required.
- Other info: Opportunity to mentor 'super users' and collaborate on exciting IT projects.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about helping others and guiding teams to adopt new technology and processes? We are seeking a Training & Process Support Analyst to join our client’s friendly and dynamic IT team based in York city centre. While the role is based in the York offices, you will be expected to travel to other offices within North Yorkshire as needed. This full-time position offers regular working hours from Monday to Friday, 8:30 AM to 5:00 PM.
This role is ideal for someone who enjoys engaging with people, driving positive change, and ensuring that technology and processes are used effectively across the firm. In addition to delivering training, you will play a key role in supporting the implementation of new systems, identifying areas for process improvement, and ensuring best practices are followed throughout the firm.
Key Responsibilities:- Facilitate engaging training sessions on IT systems, legal applications, and internal processes, tailoring content for both individual and group needs.
- Create and maintain clear, user-friendly guides and documentation to support staff with systems and processes.
- Act as a go-to person for process-related queries, helping teams troubleshoot and resolve inefficiencies or gaps.
- Collaborate with department heads to improve workflows and ensure the adoption of best practices across teams.
- Offer second-line support for queries related to system and process usage, beyond just technical issues.
- Take an active role in IT and business project rollouts, assisting with training schedules, change management, and user adoption.
- Assist in onboarding new employees by providing introductory training on key systems and processes.
- Proactively monitor system and process use to identify areas that require further training or refinement.
- Work closely with IT and Compliance teams to ensure policies are consistently applied and gather user feedback to drive improvements.
- Provide hands-on IT support to resolve user queries and issues as they arise.
- Develop and mentor ‘super users’ across the firm who can lead system and process adoption within their teams.
- Previous experience in delivering training and onboarding, ideally in a professional services environment.
- A methodical approach to understanding business processes and identifying inefficiencies or non-compliance.
- Comfortable assisting users with practical guidance on how to use systems and processes, rather than just technical troubleshooting.
- Excellent interpersonal skills—approachable, confident, and able to engage with users at all levels.
- Experience supporting change initiatives or technology rollouts would be beneficial.
- Strong organisational skills, with the ability to manage multiple priorities across departments.
- Familiarity with CRM software such as case management, document management, and time recording systems is a plus.
- A proactive, solutions-oriented mindset with a real passion for improving workflows.
- Exceptional communication skills, with the ability to simplify complex concepts for non-technical users.
- A solid level of proficiency in MS Office.
- At least 2 years of experience in a similar role.
In this role, you’ll join a collaborative and well-established IT team at a respected business. You’ll have the opportunity to make a significant impact by improving how technology and processes are used across the business. The firm offers a supportive environment where you can take ownership of your work and contribute to business-wide initiatives.
Benefits Include:- Competitive salary
- Flexible and hybrid working options
- A structured career development and progression framework
- Wellbeing support
- A vibrant social scene
- A comprehensive benefits package, including pension, life cover, enhanced parental leave, health cash plan, discounts, generous holidays (including a birthday day off!), and a cycle-to-work scheme
Training & Process Support Analyst employer: Castle Employment
Contact Detail:
Castle Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Process Support Analyst
✨Tip Number 1
Familiarise yourself with the latest training methodologies and tools. Being well-versed in various training techniques will help you stand out, especially since this role involves delivering engaging sessions tailored to different audiences.
✨Tip Number 2
Network with professionals in the IT training field. Attend relevant workshops or webinars to connect with others who have experience in similar roles. This can provide insights into best practices and may even lead to valuable referrals.
✨Tip Number 3
Showcase your interpersonal skills during any interactions with the company. Since the role requires excellent communication and engagement with users at all levels, demonstrating these skills in conversations can leave a lasting impression.
✨Tip Number 4
Research the company’s current systems and processes. Understanding their existing technology landscape will allow you to speak knowledgeably about how you can contribute to improving workflows and supporting change initiatives.
We think you need these skills to ace Training & Process Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and process support. Emphasise your interpersonal skills and any previous roles where you facilitated change or supported technology rollouts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to engage with teams. Mention specific examples of how you've improved processes or delivered effective training in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, familiarity with CRM software, and any experience you have in onboarding or supporting users. This will demonstrate your fit for the role.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a collaborative IT team and your commitment to improving workflows. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Castle Employment
✨Show Your Passion for Training
Make sure to express your enthusiasm for helping others learn and adopt new technologies. Share specific examples from your past experiences where you successfully facilitated training sessions or supported teams in understanding new processes.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you've identified inefficiencies in previous roles and the steps you took to address them. Highlight your methodical approach to understanding business processes and how it led to positive changes.
✨Engage with Interpersonal Skills
Since this role requires excellent interpersonal skills, practice showcasing your ability to connect with people at all levels. Use examples that illustrate your approachable nature and how you’ve effectively communicated complex concepts to non-technical users.
✨Prepare for Change Management Scenarios
Familiarise yourself with change initiatives or technology rollouts you've been involved in. Be ready to discuss your role in these projects and how you contributed to user adoption and training, as this will demonstrate your readiness for the responsibilities of the position.
