At a Glance
- Tasks: Provide first and second line IT support and troubleshoot tech issues.
- Company: Established organisation in York with a supportive team culture.
- Benefits: Competitive salary, private healthcare, pension, and ongoing training.
- Other info: Opportunities for career growth and exposure to diverse technologies.
- Why this job: Gain hands-on experience in IT while making a real impact.
- Qualifications: Experience in IT support, strong communication skills, and passion for technology.
The predicted salary is between 27500 - 27500 £ per year.
IT Support Technician
The Opportunity
An exciting opportunity has arisen for an IT Support Technician to join a team of a well-established organisation based in York.
The Role
As the IT Support Technician, you'll provide first and second line IT support across the business, ensuring users receive a professional, responsive and customer-focused service.
Alongside day-to-day support, you'll have the opportunity to become involved in infrastructure, hardware, procurement, testing and continuous improvement projects.
The role is primarily based at the York Head Office, with occasional travel to the organisation's Slough and Livingston sites to help ensure systems remain up to date and operating effectively.
Key Responsibilities
- Capture, manage and resolve IT support tickets.
- Provide first and second line support to internal users.
- Deliver support via telephone, remote desktop and face-to-face.
- Troubleshoot hardware, software and network issues.
- Install, configure and maintain desktops, laptops and peripheral devices.
- Carry out hardware maintenance, upgrades and fault diagnosis.
- Assist with maintaining IT infrastructure and network equipment.
- Manage user accounts across multiple business systems.
- Research, source and order IT hardware and equipment.
- Coordinate the delivery and collection of IT equipment and supplies across departments.
- Support QA testing of new systems and software releases.
- Assist with ongoing IT improvement and digital projects.
- Maintain accurate documentation and asset records.
About You
We're looking for someone with a genuine passion for technology who enjoys helping people and wants to continue building a career within IT.
Essential Skills & Experience
- Previous experience within an IT Support or Service Desk environment.
- Strong knowledge of Windows operating systems.
- Experience supporting Mac OS devices.
- Excellent communication and customer service skills.
- Highly organised with the ability to prioritise workloads effectively.
- Strong troubleshooting and problem-solving ability.
- Able to research technical issues independently and recommend solutions.
- Full UK driving licence.
Desirable
- Knowledge of Unix/Linux.
- Experience working with ticket management systems.
- Experience supporting users within a commercial environment.
What's on Offer?
- Salary of 27,500 per annum.
- Company pension.
- Private healthcare following successful probation.
- Ongoing training and professional development.
- Exposure to a broad range of technologies and business systems.
- A varied role with opportunities to broaden your technical experience.
- Supportive and collaborative working environment where you'll be encouraged to get involved in projects and make a real contribution.
Why Apply?
This is an excellent opportunity for someone early in their IT career who is looking to gain hands-on experience across a broad range of technologies while working within a supportive team.
The successful candidate will be given the opportunity to develop both their technical capability and customer-facing skills, whilst contributing to a business that values initiative, teamwork and continuous improvement.
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IT Support Technician in Livingston employer: Castle Employment
Castle Employment is an excellent employer, offering a supportive and casual work environment where Day Relief Support Workers can truly make a difference in the lives of individuals with learning disabilities. With flexible shifts and competitive pay starting at £14.24 per hour, employees benefit from comprehensive training and opportunities for personal growth, all while working in the beautiful coastal town of Scarborough.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Livingston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Castle Employment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Castle Employment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Castle Employment!
✨Direct Apply to Castle Employment
Let's not forget to apply directly through the Castle Employment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Livingston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Castle Employment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Castle Employment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Castle Employment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
