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- Tasks: Support EPOS systems and payment solutions with both remote and on-site assistance.
- Company: A family-run business in the UK with a strong community focus.
- Benefits: Company van, training provided, and potential bonuses for new opportunities.
- Why this job: Join a supportive team and make a difference in customer experiences.
- Qualifications: Full UK driving license and a passion for customer service.
- Other info: Great opportunity for hands-on experience and career growth.
The predicted salary is between 24000 - 36000 £ per year.
A family-run business in the United Kingdom is looking for an IT Field Technician to support EPOS systems and payment solutions. This role involves both remote and on-site support, office-based tasks, and fault resolution.
Candidates should possess a full UK driving license and a strong customer-focused approach. Training will be provided, and a company van will be available for site visits.
The position offers a chance for bonuses based on new opportunities identified during fieldwork.
Field IT Technician - EPOS & Payments Support (Company Van) employer: Castle Employment
Contact Detail:
Castle Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Technician - EPOS & Payments Support (Company Van)
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and any recent news. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate when discussing our experience with EPOS systems and customer support.
✨Tip Number 3
Show off our problem-solving skills! Be ready to share specific examples of how we've tackled technical issues in the past. This is our chance to demonstrate our hands-on experience and customer-focused approach.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in keeping us top of mind. Plus, it shows our enthusiasm for the role and the company.
We think you need these skills to ace Field IT Technician - EPOS & Payments Support (Company Van)
Some tips for your application 🫡
Show Your Tech Skills: Make sure to highlight your technical expertise in EPOS systems and payment solutions. We want to see how your skills can help us support our customers better!
Customer Focus is Key: Since this role is all about supporting our clients, emphasise your customer service experience. We love candidates who can demonstrate a strong customer-focused approach!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your passion for the role shines through without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our family-run business.
How to prepare for a job interview at Castle Employment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPOS systems and payment solutions. Familiarise yourself with common issues and troubleshooting techniques, as well as any specific software or hardware the company uses. This will show that you're not just a techie but someone who can hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've successfully resolved issues for clients in the past. Highlight your communication skills and how you handle difficult situations. Remember, it's all about making the customer feel valued and supported.
✨Prepare for On-Site Scenarios
Think about potential on-site scenarios you might face as a Field IT Technician. Prepare to discuss how you'd approach fault resolution in real-time, especially when dealing with customers. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the types of challenges you might encounter, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
