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- Tasks: Provide frontline IT support and solve technical problems for users.
- Company: Established organisation in Brandesburton with a focus on service quality.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Why this job: Kickstart your IT career while helping others and gaining valuable experience.
- Qualifications: 1-3 years in customer support, strong communication skills, and a proactive attitude.
- Other info: Flexible working hours and exposure to diverse technologies.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive, dependent on experience
Hours: 40 hours per week
Location: Brandesburton, East Yorkshire
Type: Full-time, permanent
Are you an early-career IT professional who enjoys helping people and solving technical problems? This is an excellent opportunity to join a well-established organization in Brandesburton as a Junior IT Support Technician, providing frontline IT support within a busy, service-driven environment. You will be the first point of contact for IT issues across the business, playing a key role in delivering a positive user experience while ensuring systems and processes are followed in line with ITIL best practice. This role offers strong foundations for someone looking to build a long-term career in IT support.
Key Responsibilities- Act as the first point of contact for all IT-related issues, providing 1st line support prior to escalation
- Deliver support via phone, email, chat and face-to-face interactions
- Accurately log, update and manage incidents within the service desk system
- Diagnose and resolve technical issues methodically, taking ownership through to resolution where possible
- Escalate issues appropriately while managing customer expectations
- Adhere to agreed SLAs and internal IT policies and procedures
- Maintain the IT asset database, ensuring equipment is fully accounted for and cost controlled
- Identify and report recurring issues or trends relating to users, software or departments
- Support wider IT initiatives and service improvement projects
- Work flexibly across varying day-shift patterns
- Undertake additional tasks as required by the Service Desk Manager
- 1 to 3 years’ experience in a customer-facing support role, ideally within IT or technology
- Strong customer service focus with excellent communication and interpersonal skills
- Logical, structured approach to fault finding and issue resolution
- Good working knowledge of Microsoft Windows client devices
- Understanding of Active Directory (Users and Computers) and Microsoft Exchange
- Well organized with good time management and the ability to work independently
- Proactive, flexible and eager to learn
- Full UK driving licence and access to own transport
- Experience supporting mobile devices across Microsoft, Apple and Android platforms
- Exposure to ITIL-aligned service desk environments
- A structured entry-level IT role within a supportive service desk team
- Exposure to a broad range of technologies and user environments
- Opportunity to develop technical skills and progress within IT
- A stable organization with a strong focus on service quality and collaboration
Junior IT Support TechnicianNew in Driffield employer: Castle Employment
Contact Detail:
Castle Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support TechnicianNew in Driffield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who work in IT. They might know about openings that aren't advertised yet, and a personal recommendation can really give you an edge.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for tech support at local charities or offer to help friends with their IT issues. This not only builds your skills but also gives you real-life examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews by practising common IT support scenarios. Think about how you'd handle specific technical problems or customer interactions. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Junior IT Support TechnicianNew in Driffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Support Technician role. Highlight any customer-facing support experience and technical skills, especially with Microsoft Windows and Active Directory.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've helped others solve technical problems, as this shows your customer service focus and problem-solving skills.
Showcase Your Communication Skills: Since you'll be the first point of contact for IT issues, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t hesitate to show your personality!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the position.
How to prepare for a job interview at Castle Employment
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Windows, Active Directory, and Microsoft Exchange. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical foundation and readiness for the Junior IT Support Technician position.
✨Show Off Your Customer Service Skills
Since this role is all about helping people, prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you turned a frustrated user into a satisfied one, highlighting your communication and interpersonal skills.
✨Demonstrate Problem-Solving Ability
Be prepared to walk through your thought process when diagnosing and resolving technical issues. Interviewers love to see a logical, structured approach, so consider practicing a few common IT problems and how you would tackle them step-by-step.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of technologies you'll be working with, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
