At a Glance
- Tasks: Lead operational improvements and drive efficiency across the business.
- Company: Castle Employment Group, a people-focused company with ambitious growth plans.
- Benefits: Competitive salary, bonus potential, hybrid work, and opportunities for influence.
- Other info: Join a collaborative leadership team that values innovation and accountability.
- Why this job: Shape the future of a growing business and make impactful changes.
- Qualifications: Experience in operational leadership and process improvement.
The predicted salary is between 40000 - 45000 £ per year.
Salary: £40,000 - £45,000 + Bonus (OTE £49,500 - £54,000)
Location: Scarborough, hybrid 1-2 days a week from home after probation
Permanent | Full Time
Are you an operational leader who thrives on improving processes, driving efficiency and making businesses run better? Castle Employment Group is looking for a Head of Operations to join our Senior Leadership Team and play a key role in shaping how we work, scale and grow. This is an opportunity to take ownership of operational excellence across the business, leading improvements in systems, automation, supplier management and business performance.
Reporting directly to the Managing Director, you will be instrumental in creating smarter ways of working, reducing operational friction and helping the business maximise productivity and profitability.
Why Join Castle Employment Group?
We are a people-focused business with ambitious growth plans and a commitment to continuous improvement. You'll have the opportunity to influence business-wide decisions, lead meaningful change and work alongside a collaborative leadership team that values innovation and accountability.
The Role
As Head of Operations, you will lead business improvement initiatives across systems, technology, suppliers and internal processes. You will identify opportunities to improve efficiency, reduce manual administration and strengthen operational control while supporting the wider leadership team with business performance and strategic priorities. This is a hands-on leadership role that combines operational delivery with strategic oversight.
Key Responsibilities
- Operational Efficiency, Systems and Automation
- Lead continuous improvement across operational systems including CRM, Microsoft 365 and business support platforms
- Review and optimise workflows to improve productivity and reduce duplication
- Drive automation and AI initiatives using existing technologies
- Develop and maintain standard operating procedures and best practice guidance
- Improve system adoption and operational consistency across the business
- Supplier and Commercial Management
- Manage relationships with software, telecoms and operational suppliers
- Oversee software licensing, renewals and contract management
- Negotiate supplier agreements and monitor service delivery
- Identify opportunities to reduce costs and improve value
- Support operational budget planning and commercial decision-making
- Process Improvement and Operational Standards
- Implement scalable processes and operational frameworks
- Improve data quality, compliance and CRM usage
- Support onboarding and training on systems and operational tools
- Work with managers to improve consistency and performance across teams
- Leadership and Business Performance
- Act as a key member of the Senior Leadership Team
- Support the Managing Director with strategic priorities and business projects
- Coordinate reporting, meetings and action plans
- Analyse operational and commercial performance data
- Identify opportunities to improve productivity, efficiency and profitability
About You
We are looking for an operationally focused leader with experience of driving business improvement, managing systems and delivering practical change. To succeed in this role, you will demonstrate:
- Experience improving operational processes and business performance
- Working in a service B2B environment
- Strong understanding of AI, CRM, Automation, systems, technology and workflow optimisation
- Confidence managing supplier relationships and commercial agreements
- Ability to analyse data and identify improvement opportunities
- Excellent stakeholder management and communication skills
- A proactive, solutions-focused approach with strong attention to detail
- The ability to balance strategic thinking with hands-on delivery
Apply Today
If you're looking for an opportunity to shape the future of a growing business, influence strategic decisions and deliver meaningful operational improvements, we'd love to hear from you. Apply now to discuss this Head of Operations opportunity in confidence.
Head of Operations employer: castle employment solutions
Castle Employment Group is an exceptional employer that prioritises its people and fosters a culture of collaboration and innovation. With ambitious growth plans and a commitment to continuous improvement, employees have the opportunity to influence key business decisions and lead impactful change. Located in Scarborough, this role offers a hybrid working model, allowing for flexibility while being part of a dynamic Senior Leadership Team dedicated to operational excellence and employee development.
Contact Details:
castle employment solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its operations thoroughly. We want you to be able to discuss how your experience aligns with their goals, especially around operational efficiency and process improvement.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven efficiency and improved processes in previous roles. We love to see results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to make an impact in operations.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Operations role. Highlight your operational leadership experience and any specific achievements in improving processes or driving efficiency.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led business improvements and managed supplier relationships, and don’t forget to express your enthusiasm for joining our team!
Showcase Your Data Skills:Since analysing operational performance data is key for this role, make sure to mention any relevant experience you have with data analysis. We want to see how you’ve used data to drive decisions and improve business performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of our business!
How to prepare for a job interview at castle employment solutions
✨Know Your Operations Inside Out
Before the interview, dive deep into operational processes and systems relevant to the role. Familiarise yourself with CRM tools, automation technologies, and best practices in operational efficiency. This will not only show your expertise but also demonstrate your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you've improved processes or handled supplier relationships in the past. Prepare specific examples that highlight your problem-solving skills and ability to drive change. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Leadership Style
As a Head of Operations, your leadership approach is crucial. Be ready to discuss how you motivate teams, manage stakeholders, and implement change. Share anecdotes that illustrate your collaborative style and how you've successfully led initiatives that improved business performance.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's current operational challenges or their vision for future improvements. This shows your strategic thinking and eagerness to contribute to the company's growth.
