At a Glance
- Tasks: Join a friendly team handling customer enquiries, orders, and administrative support.
- Company: Established business near Thirsk with a welcoming atmosphere.
- Benefits: Part-time hours, competitive pay, and a dynamic work environment.
- Other info: Enjoy a three-day work week with plenty of responsibility and customer interaction.
- Why this job: Perfect for those who love interacting with people and managing diverse tasks.
- Qualifications: Two years' experience in customer service or administration and good IT skills.
The predicted salary is between 14.75 - 14.75 £ per hour.
Are you an experienced Customer Service Administrator looking for a part time role where you can become a key part of a busy, friendly team? We are recruiting for a Part Time Customer Service Administrator to join an established business based near Thirsk. Working Wednesday to Friday, this is a varied role combining customer service, administration, reception and operational support.
Reporting to the Customer Excellence Manager, you will be an important point of contact for customers, sales representatives, drivers and visitors, helping to ensure the smooth day to day running of the site.
- Handling incoming enquiries by telephone and email
- Taking customer orders and accurately inputting them onto the company system
- Managing reception, welcoming visitors and directing enquiries appropriately
- Supporting drivers on site, including weighbridge duties and producing relevant tickets
- Maintaining and updating customer accounts
- Inputting information including daily production data and month end stock figures
- Managing meeting room bookings and arranging refreshments when required
- Providing general administrative support and maintaining accurate records and documentation
- Managing office supplies and supporting the wider team with day to day administrative requirements
We are looking for someone who enjoys dealing with people, is confident using computer systems and can manage a varied workload effectively. You will ideally have:
- A minimum of two years' experience within customer service, administration or a similar role
- Good IT skills with confidence using Microsoft Office packages and learning internal systems
This is a permanent part time position working 22.5 hours per week, Wednesday to Friday, 9am-5pm, with a 30-minute unpaid lunch break. The salary is £14.75 per hour, equivalent to £17,257.50 per annum for 22.5 hours per week. This is a great opportunity for someone looking for a genuine three day working week while still enjoying a busy, varied role with plenty of customer interaction and responsibility.
Customer Service Administrator in Thirsk employer: Castle Employment Group
Join a thriving engineering team in Wath, England, where we prioritise employee well-being and professional growth. With competitive pay, enhanced pension plans, and access to private healthcare, we foster a supportive work culture that values quality craftsmanship and teamwork. Enjoy regular day shifts in a modern workshop environment, with clear pathways for progression and the opportunity to secure a permanent position.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Thirsk
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Castle Employment Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Castle Employment Group and let us see your personality shine through!
We think you need these skills to ace Customer Service Administrator in Thirsk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Castle Employment Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Castle Employment Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Castle Employment Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Castle Employment Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Castle Employment Group will surely appreciate.
