Job Description
Document Ref and Title Jobdesc 004 - Processing & Quality Manager Issue N° Issue Date (dd/mm/yy) Issued By Authorised By Page
8 13/10/2026 I Kalna I Kalna 1 of 3 Reason for Amendment Duties and responsibilities to reflect current requirements
Dales Dairies Town Head Farm Products Ltd Telephone 01756 752296 I Email rm@dalesdairies.co.uk I Web www.dalesdairies.co.uk
Job Description Processing & Quality Manager
As Processing & Quality Manager at Dales Dairies, you will lead site processing and product quality operations to ensure all products meet the highest standards of food safety, legality, and quality. Working in a fast-paced, high-volume FMCG environment, you will collaborate closely with production, engineering and compliance departments to ensure Dales Dairies continues to deliver exceptional service, safe and high-quality products.
Reporting to: Senior Operations Manager
Duties and Responsibilities Food Safety and Quality Leadership
• Oversee quality control across all production lines, storage and distribution systems. • Manage microbiological, nutritional testing, environmental monitoring and shelf-life testing and
validation. Testing, Root Cause and Continuous Improvement
• Lead root cause analysis (RCA) investigations for failures in: • Microbiological testing • Nutritional analysis • Environmental monitoring results • Shelf-life validation
• Identify trends and recurring issues. • Implement robust corrective and preventive actions to prevent recurrence. • Work closely with production, processing and engineering teams to resolve issues at source. • Review and strengthen testing protocols, sampling plans and laboratory methods. • Liaise with external laboratories where required to validate results and corrective actions. • Manage sample preparation and submission.
Operational and Factory Support
• Partner with production teams to ensure consistent product quality. • Monitor CCPs and critical processes such as raw material intake, homogenisation,
pasteurisation, filling, and chilling. • Improve and develop systems and procedures.
Regulatory and Compliance
• Partner with other departments to facilitate customer and external audits and site visits. • Maintain product specifications and ensure accurate documentation. • Manage and conduct internal hygiene and quality audit programmes and ensure corrective
actions are implemented. • Support traceability exercises and ensure full supply chain visibility. • Manage internal controlled documentation system. • Manage supplier approval, compliance & monitoring.
Document Ref and Title Jobdesc 004 - Processing & Quality Manager Issue N° Issue Date (dd/mm/yy) Issued By Authorised By Page
8 13/10/2026 I Kalna I Kalna 2 of 3 Reason for Amendment Duties and responsibilities to reflect current requirements
Dales Dairies Town Head Farm Products Ltd Telephone 01756 752296 I Email rm@dalesdairies.co.uk I Web www.dalesdairies.co.uk
Leadership and Culture • Lead, coach, and develop Processing team. • Promote strong food safety and quality culture across all departments. • Deliver training programmes on hygiene and GMP (Good Manufacturing Practice).
Incident and Risk Management
• Lead investigations into quality related non-conformances, deviations, and consumer complaints.
• Partner with other departments to manage product withdrawals/recalls in line with company’s procedures.
• Implement robust corrective and preventive actions.
Chemical Control and Hygiene Management • Manage chemical stock control systems for cleaning and production-related chemicals (e.g.,
CIP chemicals, detergents, sanitisers). • Oversee ordering and replenishment of chemicals, ensuring uninterrupted production and
hygiene operations. • Ensure all chemicals are stored, handled, and used in compliance with COSHH (Control of
Substances Hazardous to Health) regulations. • Work closely with production and engineering teams to optimise CIP (Clean-in-Place)
effectiveness and chemical usage. • Monitor chemical consumption trends and drive cost-efficiency without compromising food
safety. • Manage Safety Data Sheets (SDS) and chemical registers.
Equipment, Testing and Investment
• Lead evaluation and procurement of new technical and laboratory equipment. • Obtain and assess supplier quotations for equipment, services, and testing solutions. • Oversee installation, commissioning, and validation of new equipment. • Introduce new or improved analytical and quality testing methods to enhance product
assurance. • Liaise with external laboratories and suppliers for specialised testing requirements. • Manage equipment calibration and service records.
Staff Management and Supervision • Management and supervision of Processing department staff. • Manage rota planning to ensure adequate shift coverage. • Manage and monitor absence, including return-to-work processes. • Manage staff absence including return-to-work processes. • Carry out probation reviews and performance management. • Manage control holiday allocation to maintain operational continuity. • Manage Processing staff training records.
Document Ref and Title Jobdesc 004 - Processing & Quality Manager Issue N° Issue Date (dd/mm/yy) Issued By Authorised By Page
8 13/10/2026 I Kalna I Kalna 3 of 3 Reason for Amendment Duties and responsibilities to reflect current requirements
Dales Dairies Town Head Farm Products Ltd Telephone 01756 752296 I Email rm@dalesdairies.co.uk I Web www.dalesdairies.co.uk
This list is not exhaustive and you may be required to undertake additional duties as reasonably requested by your manager.
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Process & Quality Manager employer: Castle Employment Group
Join a vibrant and supportive team in York as an Administration Coordinator, where your contributions will be valued and recognised. We offer a friendly work culture that encourages collaboration and personal growth, alongside competitive benefits and a commitment to employee development. This role provides a unique opportunity to take ownership of your responsibilities while enjoying a fulfilling career in a close-knit environment.
