At a Glance
- Tasks: Provide 1st Line IT support and troubleshoot issues for users.
- Company: Established organisation in Malton with a supportive internal IT team.
- Benefits: Competitive pay, Monday to Friday hours, and on-site parking.
- Other info: Opportunity for career growth and learning new technologies.
- Why this job: Gain hands-on experience and develop your IT skills in a live business environment.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 15 - 16 £ per hour.
Job Description
1st Line IT Support Technician
Location
Malton, North Yorkshire
Salary
£15-16 per hour (Depnding on experience)
Job Type
Temporary
Working Hours
Monday to Friday, 9:00am - 5:00pm
Working Pattern
Fully office-based, On -site
Are you looking for an opportunity to develop your IT career within an internal IT team where you'll gain hands-on experience and genuine responsibility from day one?
We're recruiting for a
1st Line IT Support Technician to join an established organisation based in Malton. Initially offered on a temporary basis, to begin with.
Working closely with an experienced IT professional, you'll become the first point of contact for users across the business, providing day-to-day technical support whilst developing your skills across Microsoft technologies and business systems.
If you're customer-focused, enjoy solving problems and are looking for a role where you can continue learning, we'd like to hear from you.
- What you'll be doing
- Providing 1st Line IT Support to users across the business.
- Logging, managing and resolving support requests through the IT ticketing system.
- Supporting Microsoft 365 applications and user accounts.
- Assisting with hardware and software troubleshooting.
- Setting up new users, devices and user permissions.
- Escalating more complex technical issues where appropriate.
- Delivering excellent customer service to colleagues across the organisation.
- Supporting general day-to-day IT administration and projects as required.
What we're looking for
We're interested in speaking with candidates who have
- Previous experience within a 1st Line IT Support, IT Service Desk or Helpdesk position.
- Experience supporting Microsoft 365 environments.
- Excellent customer service and communication skills.
- Strong attention to detail.
- A proactive attitude with a willingness to learn new technologies.
- Good organisational and problem-solving skills.
- The ability to prioritise workload in a busy support environment.
What's in it for you?
- Monday to Friday working pattern, no weekend work.
- On-site parking.
- Opportunity to join an internal IT team.
- Hands-on experience supporting a live business environment.
- Supportive team with opportunities to continue developing your IT skills.
Interested?
If you're looking for your next IT Support opportunity and want to join a business where you'll gain valuable experience whilst developing your career, we'd love to hear from you.
- Apply today or contact
- James Long at
Castle Employment Group for a confidential discussion.
IT Support Technician in Malton employer: Castle Employment Group
Join a thriving engineering team in Wath, England, where we prioritise employee well-being and professional growth. With competitive pay, enhanced pension plans, and access to private healthcare, we foster a supportive work culture that values quality craftsmanship and teamwork. Enjoy regular day shifts in a modern workshop environment, with clear pathways for progression and the opportunity to secure a permanent position.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Malton
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Castle Employment Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Technician in Malton
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Castle Employment Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Castle Employment Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Castle Employment Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Castle Employment Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Castle Employment Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Castle Employment Group.
