At a Glance
- Tasks: Manage customer orders and provide outstanding support to French-speaking clients.
- Company: Join a well-established manufacturing business with a collaborative culture.
- Benefits: Competitive salary, training opportunities, and potential for career progression.
- Other info: Dynamic role with excellent training and growth opportunities.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Fluent in French and English, with customer service experience preferred.
The predicted salary is between 27800 - 27800 £ per year.
Job Description
A well-established manufacturing business is looking to recruit a
French Speaking Customer Service Coordinator to support its busy and fast-paced Customer Service team.
This is an excellent opportunity to join a collaborative organisation where you'll play a key role in managing customer orders from receipt through to delivery, while providing outstanding support to French-speaking customers and internal stakeholders.
Based in Sherburn, this role is easily commutable from Scarborough, Malton and the surrounding areas.
Key responsibilities
- Process and manage customer orders using SAP, ensuring all orders are acknowledged within 24 hours.
- Act as the main point of contact for French-speaking customers, responding to enquiries and providing regular order updates in both French and English.
- Handle requests to expedite or delay orders, working closely with the Production and Planning teams.
- Raise and manage customer complaints, working with internal departments to achieve timely resolutions.
- Process credit and debit notes, liaising with Finance to resolve account queries.
- Coordinate with Transport to obtain delivery updates and arrange expedited shipments where required.
- Release orders to Planning and Production, supporting efficient scheduling and on-time delivery.
- Work collaboratively with internal departments to balance customer requirements with production capacity.
- Manage multiple priorities while maintaining a high level of accuracy and attention to detail.
- Build strong working relationships across the business, contributing to a collaborative team environment.
- Ensure compliance with company standards, ISO requirements and internal procedures.
About you
- Fluent in both
French and English , with excellent written and verbal communication skills.
- Previous experience in a customer service, customer support, sales support or order processing role.
- Strong administrative skills and confidence using business systems. SAP experience would be advantageous but is not essential, as training will be provided.
- Highly organised with excellent attention to detail and the ability to manage a high volume of work accurately.
- Comfortable working in a fast-paced manufacturing environment.
- Ambitious and keen to develop your career, with genuine opportunities for progression within the business.
- Working hours and salary
- This is a full-time, permanent position working
- 38 hours per week , Monday to Thursday
- 8:15am to 4:40pm and Friday
8:15am to 3:55pm , with an unpaid 40-minute lunch break.
The salary is
£27,800 per annum , with the potential for a salary increase within your first 12 months, subject to performance.
If you're a fluent French speaker looking to build your career within a supportive manufacturing business that offers excellent training and long-term development opportunities, we'd love to hear from you.
French Speaking Customer Service Coordinator in Malton employer: Castle Employment Group
Join a thriving engineering team in Wath, England, where we prioritise employee well-being and professional growth. With competitive pay, enhanced pension plans, and access to private healthcare, we foster a supportive work culture that values quality craftsmanship and teamwork. Enjoy regular day shifts in a modern workshop environment, with clear pathways for progression and the opportunity to secure a permanent position.
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Service Coordinator in Malton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Castle Employment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Castle Employment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French Speaking Customer Service Coordinator in Malton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Castle Employment Group:Your cover letter is your chance to shine! Tell us why you want to work at Castle Employment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Castle Employment Group!
How to prepare for a job interview at Castle Employment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
