At a Glance
- Tasks: Engage with customers, capture feedback, and maintain accurate records.
- Company: Established manufacturing business near Scarborough with a supportive team.
- Benefits: Earn £13.00 per hour, flexible part-time hours, and gain valuable experience.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Perfect for confident communicators who enjoy connecting with people.
- Qualifications: Strong typing skills, good telephone manner, and attention to detail.
The predicted salary is between 13 - 13 £ per hour.
Are you confident speaking with customers and able to type accurately while holding a conversation? We are recruiting a Customer Service Advisor to join an established manufacturing business just outside Scarborough on a temporary basis for around 4 weeks. This is a fully office-based role where you will speak directly with customers, capture their feedback and make sure their responses and contact information are recorded accurately.
You’ll need to be confident using computers and comfortable working across different systems. Accurate typing is essential, as you’ll need to listen to customers and type their responses accurately while they’re speaking.
As a Customer Service Advisor, you'll be responsible for:
- Making outbound calls to customers to discuss their experience with the business
- Following a structured set of questions while keeping conversations natural and engaging
- Listening carefully and accurately typing responses during each call
- Using a dialler and two different computer systems
- Checking and updating customer contact details, including email addresses and telephone numbers
- Speaking with UK and international business customers
- Maintaining accurate information throughout each conversation
This role could suit someone with previous experience in customer service, call centre, contact centre, telephone-based customer service or administration, although your communication and typing ability will be particularly important.
You'll need:
- Confident and accurate touch-typing skills, including the ability to type while listening
- A good telephone manner and the confidence to speak with a variety of customers
- Strong listening skills and attention to detail
- The ability to multitask between conversations and computer systems
- Confidence following a structured call while still sounding natural and personable
- To be comfortable working in a small call centre type environment using a noise-cancelling headset
- To be able to work from the office daily
This is a temporary, part-time Customer Service Advisor position working Monday to Friday with fixed working hours between 18 and 27.5 hours per week, earning a salary of £13.00 per hour. If you're confident on the telephone, quick and accurate at typing and enjoy engaging with different people, we'd be keen to hear from you.
Apply today for this Customer Service Advisor opportunity or contact Castle Employment to find out more.
CX Researcher in Malton employer: Castle Employment Group
Join a thriving engineering team in Wath, England, where we prioritise employee well-being and professional growth. With competitive pay, enhanced pension plans, and access to private healthcare, we foster a supportive work culture that values quality craftsmanship and teamwork. Enjoy regular day shifts in a modern workshop environment, with clear pathways for progression and the opportunity to secure a permanent position.
StudySmarter Expert Advice🤫
We think this is how you could land CX Researcher in Malton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Castle Employment Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Castle Employment Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace CX Researcher in Malton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Castle Employment Group.
How to prepare for a job interview at Castle Employment Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Castle Employment Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Castle Employment Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
