Executive Head of Housekeeping

Castle hospitality are working with a prestigious five-star property set in the countryside with a salary of £65,000 – £70,000, this 17th-century hotel combines stately grandeur with contemporary luxury. Recognised as a leader in hospitality, it has achieved world-class status through internationally respected accreditations and offers a truly distinctive guest experience.

This exceptional property features:

• 47 opulent rooms and suites
• Five restaurants and three bars
• An award-winning spa and state-of-the-art gym
• Membership in leading global luxury hotel groups

We are seeking a Executive Head of Housekeeping to lead the Housekeeping team.

The successful candidate will ensure that the highest standards of cleanliness and presentation are maintained throughout the property, delivering a flawless guest experience in line with luxury hospitality standards.

Key Responsibilities

• Develop and deliver a structured training programme for the Housekeeping team
• Lead departmental inductions for new starters and deliver personalised onboarding
• Create and manage rotas for all team members, ensuring staffing levels remain within budget
• Monitor and analyse daily labour forecasts to optimise operational efficiency
• Supervise and support the team to deliver consistent, high-quality room standards
• Ensure timely turnaround of rooms and public areas to maximise service delivery
• Oversee stock control and maintain accurate records for linen and guest amenities
• Manage lost property processes and ensure compliance with retention and disposal policies
• Maintain all departmental equipment, reporting faults and arranging repairs as needed
• Promote health and safety awareness, ensuring all hazards and issues are reported promptly
• Ensure COSHH documentation is current and staff have acknowledged their understanding
• Respond promptly to requests from management and Heads of Department

Skills & Experience Required

• Proven experience in managing a large team within a high-end hotel environment
• Previous experience as a Head Housekeeper in a five-star property is desirable
• A proactive and hands-on approach, with a continuous improvement mindset
• Strong motivation to deliver excellence for guests and colleagues alike
• Familiarity with Forbes and LQA service standards is advantageous
• Flexibility and adaptability, with the ability to thrive in a dynamic team setting
• Various shift patterns and working hours are available.

Benefits Include

• Service tips typically over £200 per month
• Complimentary meals on duty and uniform provided
• Free on-site gym access with personal trainer support
• Free employee parking
• ‘Refer a Friend’ bonus scheme
• 31 days annual leave, increasing with service
• Extensive training and professional development opportunities
• Contribution towards work shoes, eye tests, and professional memberships
• Discounted live-in accommodation for eligible roles
• Exclusive hospitality sector employee discounts and wellbeing resources
• Team awards and celebratory events throughout the year
• Employee recognition schemes and discount on hotel services
• Cycle to work scheme and instant access to wages via a salary advance app
• Health cash plan via Simplyhealth

Please contact harrison@castle-employment.co.uk for a confidential conversation.